Luck of the draw this is my last holiday WE to work. Friday is our busiest day of the week. We were quiet for 1 hour on Friday afternoon..said to the boss "Well, I'll be busy Saturday."
Certainly jinked myself. Starting time 8 AM. STAT Computer system wouldn't start-up...called system administrater no response over 1 hr...called IT, they had to call guy in...arrived 11:35 AM, only to be unable get system up without network passwords.
Meantime, 1 st patient call at 8:10 AM " I've been calling for 1 and 1/2 hrs, where's my nurse"---turfed him to nursing supervisor, pleasantly. Next caller was on-call insurance nurse calling from her home. A patient had called in to member services stating he needed a nurse cause his nurse was off Monday-couldn't give his address, just town and phone number and his nurse was Linda. Is he an active patient of ours??? Vaguely remembered patient as long term wound client ( from doing plan of care review eons age), seen ONLY by 1 RN cause he is in outskirt of agency territory only she covers.
Asked Nursing supervisor to check in filed chart drawer for patient info....no chart. Checked RN supervisor for nurses patient roster...no roster for Linda in the book. Now spent 30 min trying to verify patient ours and if he is open to service all cause computer down. No weekly log is printed cause agency has over a thousand patients receiving services....average 800 referrals a month, so not paper log even to check. Finally told supervisor to call RN at home and check put if she's still seeing client---course supervisor didn't know what to ak RN, so handed me phone. She shares wound care with HHA from ANOTHER agency; FORGOT that monday was a holiday and aide isn't working, never asked for staff to be assigned to client but agreed to see patient...called back to insurance---problem solved.
Hospital discharge planners and patients kept calling re needing home care services, was referral already made??? THANK GOD we keep list of referrals , so most callers hamdled easily. Finally my boss calls at 12 noon and gives me permission to call administrative secretary for network guys tele # (he wouldn't give it to my boss on friday, wait til administration hear's that one)...network administrator calls back ONE minute later, now 12:30----- both computer guys talk, finally get computer service back at 2PM.
THen, I get last minute call at 3:55 PM when we close at 4PM....finally leave office at 5:35 PM after veryfing all patients insurance active on my seventeen referrals.....later that night while driving home from the grocery store , I see FULL MOON.
I DOUBLE WHAMMED myself! LOLROTF. Also, have husband at home with pain from kidney stone trying to pass. That's how my weekend is going.
PS: Sunday was much better, left 5 min early.