We started the same thing a couple of months ago. Supposed to cut down on call light use etc. Yeah, sure. We do our best to do the hourly rounding, I work nights, at ten we start every two hour rounds. Pt. complain about being woke up every two hours when we enter the room as we are disturbing thier "excellent" sleep. As far as the scripting, I never was one for letting other people put words in my mouth. I loved the one about, " is there anything else I can do for you, I have the time". We have to sign a paper hanging up in the room every time we go in there, funny, none of the other staff has to, resp, is in and out all night long, have yet to see them sign the paper. They told us the same thing about the scores dropping if we didn't get an excellent on customer service. All I can say, is so be it, you can't please all the people all the time and some of them never. So, I just keep on keeping on and doing the best I can, which is what I have always done, and if we get an excellent score fine and if we don't fine. The public expects too much from health care, they come in very sick, because we all know only the sickest people are hospitalized now, they expect to have surgery and be 100% pain free, expect to be "fixed instantly of any thing that is wrong" and get po'd if magic doesn't happen. Expect infections to "disappear" after one dose of ABT. Same ole same ole. This Studor thing isn't going to change people, it's just going to make us look bad again.