First of all - thanks to all who replied (esp Youda). The sites you posted were very informative. Apparently psycho DON's are a widespread phenomenon! My particular DON admitted to being abused by her mother as a child, so now it comes as no surprise to me why she treats her staff so abusively.As for me, I've decided to hit the bricks.....I'm giving my notice. Thanks again to all - this site is a lifesaver!!!!!!!!!