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Process for Pharmacy Refills from Dr's. Office



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Aug 15, 2008 12:49 PM

Process for Pharmacy Refills from Dr's. Office

by Jolie Premium Member

I had an appointment with my family doc today for a minor health concern, and while I was there, asked about receiving the second Hepatitis A vaccine and getting a refill of my headache rx, which is a narcotic.

No problem accomplishing those items, but the process for refilling the prescription seemed strange to me.

Even though I was there and could have taken a written script to the pharmacy, I was asked to go to the drug store and have them fax the office to request the refill. When I stopped by the pharmacy, they said that was no problem, and took care of it right away. I was told to check back later this evening, and they expected to have my rx ready.

The reason given by the doctor's staff was simply to avoid confusion with paperwork. But that doesn't ring quite true to me. I realize that narcotic prescriptions must be handled with care, but I have a good rapport and long-standing relationship with the doc, and think she would talk to me if she suspected that I was overusing or abusing the rx.

Any insight as to why they handle refills this way?


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11 Comments
No. 1
from Elvish
Old Aug 15, 2008, 01:12 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
My pharmacy operates the same way, and I know you and I are in different areas of the country so this might be becoming SOP. Maybe to streamline things?? Maybe to keep MD offices from being inundated with phone calls from patients?
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No. 2
from leslie :-D
Old Aug 15, 2008, 01:36 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
it's my understanding that many facilities have gone to a paperless system.
it may just be as simple as that?

leslie
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No. 3
from morte
Old Aug 15, 2008, 02:06 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
no possibility of altering the script....prob. done uniformly, so as not to look like they are discriminating....
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No. 4
Old Aug 15, 2008, 02:10 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
Why then couldn't the doc just fax it to the pharmacy? Seems like a wasted trip if you need to go to the pharm twice??
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No. 5
Old Aug 15, 2008, 03:40 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
Originally Posted by earle58 View Post
it's my understanding that many facilities have gone to a paperless system.
it may just be as simple as that?

leslie

One of my docs does this. My psyciatrist. For the type of drug he perscribes I guess it makes sence. I dont get anything THAT good from him (Welbutrin and Strattera) It is good to me, but taking in excess would not do me that much more good. lol.
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No. 6
from lovelylpn
Old Aug 15, 2008, 03:53 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
Originally Posted by michelle126 View Post
Why then couldn't the doc just fax it to the pharmacy? Seems like a wasted trip if you need to go to the pharm twice??
I was thinking the same thing. Seems like an inconvenience to go to the pharmacy twice, especially for those who have a hard time getting around and no one to do these errands for them.
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No. 7
from BSN75
Old Aug 15, 2008, 06:11 PM

Default Re: Process for Pharmacy Refills from Dr's. Office
In my office the only reason we ever do it that way is to double check with the pharmacy to see when your last refill was and to make sure you aren't getting narcs from other docs as well. That's not to say they don't trust you, it's just covering their own butt. But it seems they could have just called the pharmacy and saved you a trip. Or as you said just fax the Rx in. That would have made more sense to me.
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No. 8
from taxifolia
Old Aug 16, 2008, 11:21 AM

Default Re: Process for Pharmacy Refills from Dr's. Office
HI
"call you pharmacy first", is standard practice for this clinic I work in, it has nothing to do with concerns of any type, it is faster and more efficient for everyone concerned. If there are no changes, the old script is faxed from the pharmacy, reviewed, only needs the practicioner sig and entered on the chart faxed back and filed. and no handwriting to decipher!!!
The script and all the info connected to it is already in the pharmacy system, even if there were no refills initially authorized. the pharmacies insist it is faster on their end to where we rarely will write a new script unless it is truly "new" to that pharmacy. we are not yet on electronic prescribing, not sure what that will mean.
sue
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No. 9
from leslie :-D
Old Aug 16, 2008, 11:30 AM

Default Re: Process for Pharmacy Refills from Dr's. Office
Originally Posted by michelle126 View Post
Why then couldn't the doc just fax it to the pharmacy? Seems like a wasted trip if you need to go to the pharm twice??
ah...
i just reread jolie's post.

i gave a really stupid answer.

i do think that jolie could have called her pharmacy and requested they fax the refill to the doctor.
no reason to go in twice.

don't know why they (md's office) do it this way.
i'm thinking it protects everyone from any potential liability...

leslie
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