I am doing a presentation on conflict & conflict resolution in terms of leadership and management for my 3rd semester med-surg class. Any input, advice, comments would be most appreciated!
How is conflict handled in your area (be it hospital, floor, unit...)?
Who steps in when conflict (between staff) ensues?
What is your opinion on conflict's influence on patient care?
Is there any advice you would want to give future nurses regarding conflict & leadership?
What kind of person is an effective moderator in terms of settling conflict?
What is your experience with conflict-be it with other staff- including doctors and nurses, or patients' families? How did you handle it? Would you have done something differently if you could go back?
Thanks for your time!
calililly
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