Patient Complaints In Spite of Good Care - page 3

by vivere

5,026 Views | 25 Comments

Hello all! Recently a patient complained to his aunt that his night nurse "didn't care about me". This was a confused patient, admitted for flu-like symptoms, fever, etc. I noticed the patient was very angry by the morning,... Read More


  1. 0
    It's a good thing you resigned, suspensions are typically followed by termination. Unfair? Sure, but it sounds like you're the scapegoat. Anyway, good riddance! You don't want to work for a fruitcake/terror like her.

    Best wishes,

    DeLana
  2. 0
    Agreed. And you have the support of all of us on this board. We have all been there, and it could have been any one of us. Some people are just unhappy, and will complain in order to bring others down with them to their level. I am glad you resigned, it is not worth it to let others determine that you have lesser worth.
  3. 0
    vivere, that just stinks. don't let it get you down. you know in your heart that you provided excellent care to your patient.
    your manager can...well, what kathy griffin says. :spin:
    wait, your EX-manager!
    i hope you will find a workplace where you're appreciated.:heartbeat
  4. 0
    Quote from loricatus
    You said that you are one of many to resign. That says to me that it is an 'it's either you or me' attitude & you are one of many that become the scapegoat under this manager. It is a shame; but, there are many places like this. Hoping someday, somewhere, someone, will realize the problem lies with the management and not the worker in the pit.
    Sometimes managers are brought in to "clean house" if a unit has a record of complaints, etc. Not saying that this is the case here, because it doesn't sound like it.

    A number of people leaving after a regime change isn't all that unusual. If the new folks leave then it's a different animal.

    Unfortunately, many places--and not just in health care--don't give supervisors much if any training on how to supervise and manage.
  5. 0
    A confused patient once told me they wanted to shoot me in the face. I didn't call the police and charge him with verbal threats.

    Why would a manager take the word of a confused patient over careful documentation of her nurse?

    I agree with Batman, you ex-manager was a moron.

    Tait
  6. 2
    I just want to say thank you to all who took a minute to support me, or just to comment about a similar situation. It crushed me a little to have this happen, because I am very proud of my nursing care, and have always received good responses from families and co-workers as well as from patients. Perhaps I just need to develop a tougher skin, but I was so incredibly insulted by the suspension, that felt I had no choice but to leave. I think it was time for me to leave, the hospital broke out in scandal after I left, and perhaps it would have been even MORE stressful, so God took care of me by allowing this to happen. I now have much more understanding of how a patient complaint will adversely affect the staff, as well as how devastating it can be to have management that does not support the nurse. I still believe that nurses should ALSO have respect and cooperation....no one should feel that they can curse at a nurse, or yell at him or her, or in any way abuse the nurse, and the nurse should not feel her job is in jeopardy if she is the target of a patient complaint. Yes, I could have appealed, but at the time, my hot head took over...and I quit. It's all water under the bridge now. I feel physically better, I am sleeping better, and I am not stressed out on the way to work any more.
    vivere
    nursemike and leslie :-D like this.


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