Nurses/patient care/cell phones - page 3
What is so hard about a nurse carrying a hospital assigned cell phone on her shift so she can be more accessible to doctors, staff, for ED report. I constantly hear " we are not going to answer the... Read More
1Dec 14, '09 by Ayvah, RNQuote from snuggles49I just wanted to highlight what Virgo said since its pretty obvious snuggles is management and by her response to Virgo, I don't know if she fully appreciates the matter at hand regarding the point made. Do you work the floor when the staffing is low so you can understand what the nurses on the floor go through, what the real barriers to giving excellent nursing are?4. Leaving your phone with a co-worker or Unit secretary? How fair is this now you have just made it more difficult to do their job as they are now answering your phone plus their own.
Our cell phones are not abused by ancillary staff, physcians, co-workers, or Unit secretaries.[B] 3. As far breaks- our nurses take the phone with them, they do not like to answer them at break but most will.
If you are requiring your nurses to answer the phone while on lunch, you are enforcing illegal standards and setting yourself up for staff burnout, resentment of management not supporting their staff, and last but not least, a lawsuit.
Instead, please advocate for your hard working staff. If you feel that it is unfair to burden another staff member with the nurses phone while they are considered off the clock on lunch, then pitch in yourself and take that phone, or hire some lunch relief staff to do that.
2Dec 14, '09 by Ruby VeeQuote from snuggles49it sounds to me as if your cell phones are to make the secretary's job easier at the expense of the nurses. perhaps what you need is a second secretary so it wouldn't be such an issue for them to have to leave their desk to find a nurse. and a nurse should be able to take a break from her job for 15 minutes twice a day and for a 30 minute meal without having to answer the damned phone. if the phone has an "off" button, i'd be utilizing that. a lot.well, i can tell most staff do not like the cell phones they are required to carry. i understand the many reasons why except: 1.if a family member calls the nurses station do you not get called/paged to come to the desk to speak with the family so it is still taking time from your duties/patient care. besides speaking with family menbers is part of caring for a patient. yes it can be very frustrating and time consuming but it is part of the job.
2. phones have voice mail. if you are in the middle of a sterile procedure, bathroom or whatever that prevents you from immediately answering then let it go to voice mail but answer your voice mail as soon as possible.
3. management has staff carry cell phones so they don't have to hire more staff "huh" how does that work ??
4. leaving your phone with a co-worker or unit secretary? how fair is this now you have just made it more difficult to do their job as they are now answering your phone plus their own.
our cell phones are not abused by ancillary staff, physcians, co-workers, or unit secretaries. 1.when the nurse pages a physcian she always has the physcian return a call to the land line phone. when we first got the phones the idea was to have the physcians paged to the cell phone but so many of the doc's didn't recognize the cell numbers so they would'nt call them. the cell phone is used to call the nurse to the desk when the doc calls back. we are banned from overhead paging unless for emergencies and codes. calling the cell saves the unit sec. a lot of steps and doesn't take her away from the desk where other phones are ringing, and our docs don't like to wait to long for a nurse to respond. 2. the cell phone is a big help when trying to find an aide or another nurse for assisst. who has time to go room to room or up and down halls looking for help. 3. as far breaks- our nurses take the phone with them, they do not like to answer them at break but most will.
we do not take all the calls on the cell that have been indicated in the previous posts.
most of the depts in our facility carry cell phones, housekeeping, lab, maintaince, biomed, shift cordinators, unit managers, case managers. and the staff has access to all the cell numbers. i feel everyone's job easier to be able to reach them quickly and not wander around looking for them and not having all the overhead pages to find someone.
0Dec 14, '09 by stressgalOur facility invested in the "Vocera" system. Basically it is a cell phone that we wear around our necks on a lanyard. It is a hands free device that works on voice activation. It will announce the caller and ask if you can take the call, you simply answer yes or no to connect. If you want the calls to be private you must wear a earphone. When we got the a couple of years ago we were hesitant. Recently the system was down for a couple of hours and boy did I miss it! It is so beneficial to call for needed assistance when a patient starts circling the drain. We do not transfer "family" calls through the system, I think that would probably send me over the edge.