Thanks Renee!! :kiss
Well, be careful what you wish for I guess. Got to see everyone in full action today. I was prepping avonex inj and heard HHA and pt going at it in his room. went in and took vitals, gave inj, and said, well, what's going on today?
They both strated yelling at the same time. Each had valid complaints and points. I basically did not intervene too much, b/c then dad walked in and then the $hit really hit the fan. All three people screaming at the aide. I still didn't say much, just letting the verbal diarrhea run. The aide I have to say, was wonderful, she told the family exactly what she did and why. She did c/o the room being "unGodly hot." And I did tell the family well, I am standing here sweating and I didn't even do ROM like the aide did. The father screamed at me, well you aren't naked are you??!! It went on and on. I allowed all parties to vent until exhausted. Told them I would do what I could, but not sure there was anything left to do, they admitted they knew that already.
I suggested that if family feels all the HHA have conspired against them and have preconceived ideas, etc, it sounds like they have lost trust in our agency, and perhaps the best thing for all involved is to try a different agency. They seem to feel that our agency is responsible for this pt entirely. Even the aide said NO, he is not a dependent of our agency!
Tomorrow I am off, but now I will be on the phone to my sup first thing in the am, since the aide walked out of the house saying, "That's it, I'm not coming back here." I was trying to leave to speak to the aide outside, the mother was holding me back from exiting the house. The aide says "I want to talk to the nurse!" They said well we want to talk to her too! I told them I would come right back in. I told the aide, I hope you understand why I let them go on like that, she said, I thought you did the right thing, you needed to see how they are.
Problem now is, they will have no aide. Father threatened to call Medicare, TV reporters and newpapers and say how our agency "abused" his son. I said, if you feel that is something you need to do, then it is certainly your right to do so. I do hope that you understand, if that happens, it will be very uncomfortable for anyone to come out here after that. They also claim to have tape-recorded HHA's w/o thier knowledge, and after they said that I was glad I did play it low key, Lord only knows if they were taping me. I have to say, we have some really outstanding aides in my job, and I do find it disturbing, on many levels, that this family felt it was necessary to tape-record the aides.
It is definitely time to share the wealth. I am going to tell my sup, if they want to D?C him from the agency, they need to make a visits themselves. I refuse. Hope I still have a job!