Patient #1 - needs to be further evaluated. They can't just let her sit there, change the meds, give you PRNs, etc... how awful is it for her to be paranoid, upset, anxious, etc... and just be told to "wait it out" - not fair to you or her!
Patient #2 - It isn't my job to spare a patient from family drama and I am not going to lie to them. Our lying to patients does nothing but allow their family to skip out on the responsibility. "I'm sorry, but your daughter has requested not to speak with you. I cannot bar you from using a telephone (this isn't a prison, after all), but your daughter does not want contact with you at this time and you can do with it as you please."