Quote from tweety
maybe management is sick and tired of telling adults how to treat other human beings - with dignity and respect, rather than as a room number, a diagnosis or an "it". that's pretty appauling, glad i don't work there ! maybe they are tired of getting complaints of uncompassionate and uncaring nurses.
that may be the case in some places,our unit consistantly ranks high, letters upon letters of accolades,awards about the nursing care,etc. in fact all of the vip's in the community, hospital etc.(regardless of the service they are admitted under) request to be inpt's on our unit and get exceptional care.
what i'm saying is that if the pt c/o via the pt satisfaction survey, they had to wait 2 hrs to get discharged, the nurses get the backlash, it doesn't matter that we had to wait for the md's to put in the order and scripts...they had to wait for the food to be delivered, even if the nurse called down 2 or 3 times, the complaint is still reflected on nursing.
reasonable wait time is not an option,we are encouraged to tell them something will take longer than it actually does( lying some would say), so when it is delivered on time, they will think they got exceptional care
"isn't that excellent"!!!
uncompassionate and uncaring nurses are in the wrong field, and their attitude needs to be addressed on an individual basis.
the op's post was not talking about nurses behaviors, but customer service based care/response, and the ridiculous expectations that pt's should be entitled to. we should be entitled
to safe nurse-pt ratios, compensation for ot, or even a meal. --work 8.5 hrs but get an unpaid 1/2 hr lunch, even a bank teller gets a paid lunch
honestly, i don't think it is management's fault.--they became helpless a few years ago,their hand's are tied . the administration is on top of them, they are just the footsoldiers. they only want to keep their jobs,so they do what they are told, pretend
to listen to nursing concerns--nowadays, they don't even pretend anymore... years ago the nm would back-up their nurses,not anymore, they are called patient service representatives
for a very good reason