FYI, this is just a random vent guys. I went to work last night ready to start another hectic night and I was informed that there were family members of a confused patient that had been given the staff hell for the past two hours. Of course, the man's daughter is a nurse. For some reason, it seems that as nurses we either leave the staff alone or bug them to death and nothing in between. Then of course, she starts coming to the nurses station every 5 minutes to complain about absolutely everything from someone not smiling to why is she clamping the foley to get a specimen, etc. Please keep in mind that this man gave us hell the previous night. He was very confused, agitated, has c-diff, and fell as well b/c he won't stay in bed. She complained that nobody cleaned him...although the staff attends to him so much that you can't take care of your other patients. Then we decided we wanted to order our for lunch...somehow she heard...so she took our restaurant menu into the c-diff infected room and decided to order something. If I hadn't already read the menu and known what I wanted, I wouldn't have ordered anything. I mean come on, you take the staff's menu into the poop room. She was also very loud when speaking to her father...she could be heard down the hall..and the patient isn't hard of hearing. I mean what happened to just common courtesy...especially if she's a nurse...you'd think she would understand, but apparently not. Thanks for reading my random vent. Tell me if you've had similar situations...good to know I'm not alone.
Sep 21, '10
"its always the squeaky wheel that gets the grease" the family members that complain the loudest always get the best customer service because we as nurses are told thats what we have to do
our facility calls it "service recovery". Its a shame because that takes away the attention and TLC that the other patients that also need our time also deserve.You think the nursing staff have been giving mom or dad crappy care? well why dont we make it better by giving you a free meal ticket for our cafe and a gift card to our gift shop!
when i have a family member in hospital the last thing
i want to do is get the nurses on my bad side.It sounds cliche but u really can catch more flies with honey than vinegar!
Last edit by dianah on Sep 21, '10
: Reason: Terms of Service