I understand that there may be a shortage, but professionalism still counts for something, doesn't it?
Absolutely!! I agree wholeheartedly whith everything said on this post. But . . may I make another observation? Professionalism needs to count on both ends . . on the end of the prospective employee and end of the prospective employer.
Let me explain:
I have been a nurse for a little over a year and am currently in the process of transferring to another job within the system. I was a stay at home mom for 18 years before going back to college so I was out of the loop regarding interviewing etc. My husband has been in the corporate world for over 20 years and has experience with recruitment and interviewing. Everything my husband told me to expect regarding how the prospective employer should act in an interview/job opportunity situation has not held up one bit in the "nursing/healthcare" world. My husband is completely perplexed by the lack of professionalism on the part of HR and recruiters I have dealt with and basically throws up his hands and says "nursing obviously is different".
Here's some examples:
1. In my first position I was never given a written offer to consider, I was simply given some generalities regarding the job and expected to accept or decline over the phone. Once the job was accepted then I would receive a written offer. This offer came one month after I started my orientation period?
2. The current job I am transferring to has been a nightmare of unprofessionalism when working with HR/recruitment.
-After interviewing on the spot at an RN open house I went away with the expectation that the NM, HR and others would confer together and let me know if they where interested in me as a candidate. If so I would then talk to my current NM regarding a transfer. When the recruiter received my thank you note from the interview she called and asked if I had spoken to my NM yet about a transfer? She just assumed I knew they were going to go ahead with me as a candidate based on their "enthusiasm" at the nurse open house.
-Once I spoke to my NM and requested a transfer the phone tag began. It took me a week of unanswered phone messages before I finally got in touch with the recruiter to confirm that she had gotten my message and that the transfer process had begun.
-Three weeks after the interview at the RN open house I still did not have a formal job offer or tentative start date. My current NM was requesting a resignation letter with effective termination date so that he could go ahead with the hiring process of another candidate waiting to take my position. After a week of unaswered phone messages to the recruiter in which I explained my situation and how things were being held up, in desperation I called the NM at the new job and asked him to help me out. The ball got rolling after that and two days later I was given a start date and a verbal offer which I accepted. I was told that the written offer was in the recruiter's hand and would be mailed that day.
-On week later I had to play phone tag again because the written offer never showed up in my mailbox. A couple of days later I got a call back and was told to "wait a couple more days" to see if the written offer came in the mail,(because the recruiter had given this responsibility to her assistant) if not call the recruiter . . .again. The written offer didn't come, I called again . . and as of this moment I have received an email of the formal offer but nothing in the mail.
My husband thinks it is "totally unacceptable" that I have to hound this recruiter to keep things on track and I agree. This non-professional behavior of the recruiter reflects badly on the entire facility. I'm trying to keep positive regarding the new job position though.
Unfortunately, in general, both my experiences with hospital/nurse recruiters have been that they need to be hounded and tend to leave the prospective employees in the dark regarding protocols for hiring.
I hope you will bring corporate professionalism into your nurse recruitment role . . because it is sorely needed! You can help your prospective employees through clear and consistent communication regarding the hiring process. Good Luck!!