Irritated about making an appt. - page 2

Hi I wasnt sure where to post this! I have just about had it with the receptionist at the clinic. Whenever I call for an appt. she insists on knowing EXACTLY what I am coming in for. I feel that... Read More

  1. by   Agnus
    Back sometime between 1973 and 1977 I walked in to ask for a preg test (we did not have home test then) The receptionist responded very negatively because I said, "Pregnant." This was not exactly the victorian erra geez. She was all bent out of shape because I used 'that word'.
    It was not confidentiality that she was concerned about it was that word.
    Besides it way MY confidential information and if I chose to say it out loud it was my business.
    Last edit by Agnus on Feb 25, '03
  2. by   deespoohbear
    At my doctor's office, the nurses are the ones who answer the phone and schedule appointments. They have always been tops when dealing with sensitive stuff like that.

    I get aggravated when I have to call a doctor's office about one of my hospital patients to get orders changed etc. Almost all the other docs in our area have receptionists answering their phones and they want to know who you are calling about and why. I want to tell them it is none of their freakin' business...I just usually ID myself and inform them that I need to speak to a nurse. We have one office where the doctor's wife works and she answers the phone and tries to give orders and such. We got a stop put to that right away....

    I don't see how it can be fraud either. How many times have you gone to the doctor for one complaint and end up bringing something else up? How can that be fraud? Now I can see if the doctor's office tries to bill for stuff that never ever happened being fraud.

    Geesh, I hate insurance companies and Medicare/Medicaid...
  3. by   Agnus
    Originally posted by deespoohbear
    Geesh, I hate insurance companies and Medicare/Medicaid...
    Hear, hear.
  4. by   hogan4736
    Originally posted by KRVRN
    Sometimes you can get by the receptionist by using the medical term rather than a more common layperson term.

    Dyspareunia, for instance. Who would want to tell the window peon the layperson term for that?

    "Window Peon"...come on KRV...that's a lame outlook...Everyone from the janitor to the CEO makes this place run well...

    sean
  5. by   fab4fan
    Originally posted by hogan4736
    "Window Peon"...come on KRV...that's a lame outlook...Everyone from the janitor to the CEO makes this place run well...

    sean
    That bothered me too, hogan. We all have our own contributions. Nurses may be a big part of the healthcare team, but they are not the only part.
  6. by   sjoe
    dees writes: "I don't see how it can be fraud either. How many times have you gone to the doctor for one complaint and end up bringing something else up? How can that be fraud? "

    But you are not an insurance company looking for ANY excuse not to pay, either.
  7. by   kittyw
    Originally posted by hogan4736
    Everyone from the janitor to the CEO makes this place run well...

    sean
    yes, but not everyone needs to know your health history.
  8. by   cindyln
    I wonder where this falls under HIPPA? Does that receptionist really have a need to know for this info??
  9. by   fab4fan
    Originally posted by kittyw
    yes, but not everyone needs to know your health history.
    True...but it's still no reason to refer to a receptionist as "the window peon."
  10. by   cindyln
    guess I should have read more replies before I replied. Some others have thought of HIPPA also.
  11. by   emily_mom
    My PA told me to tell the receptionist that I am coming in for personal reasons. He also agrees that it's none of their beeswax what I'm coming for. They schedule times how they want anyway.
  12. by   hogan4736
    Originally posted by kittyw
    yes, but not everyone needs to know your health history.
    agreed, but my point remains...There is too much of a caste system in health care...

    Remember what it feels like when a doctor describes nurses as less than worthy, or less than intelligent, because they aren't doctors...

    Calling anyone that works for a living "a peon" is not only ignorant, but disparaging...

    I was a nursing supervisor in an urban clinic...My support staff included RNs, LPNs, MAs, AND registration staff...

    ...Yes Virginia, some nurses really do eat their young...
    Last edit by hogan4736 on Feb 25, '03
  13. by   kittyw
    Let them blow off some steam.

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