How Would You Handle This?

  1. At an inservice at work recently on Healthy Relating/Communicating, we were given an example of human behavior and asked how we'd respond.

    The scenario was: You are on line at a very busy store pre-Christmas, where you just spent 2 hours getting gifts for almost everyone on your list. You have racked up a hefty bill but you are feeling good about being almost done with your shopping and you think everyone will really like what you've chosen for them. On the downside, you've been on line for 15 minutes, you really need to use the restroom, you're late to get your kids, and you just are dying to get out of the store. All of a sudden, another shopper literally crashes his cart into yours and ends up cutting in line ahead of you. He does not apologize, his cart is piled twice as high as yours, and you are asked now for your response.:spin::uhoh21::spin::spin:
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  2. 20 Comments

  3. by   SuesquatchRN
    "Excuse me. The line begins there."

    What happens after that is anyone's guess.
  4. by   talaxandra
    Quote from Suesquatch
    "Excuse me. The line begins there."
    What happens after that is anyone's guess.
    :yeahthat:
  5. by   EmmaG
    Considering this is a work-related exercise, the correct response would be to immediately pay for the intruder's purchases, wrap all their gifts (don't forget the hand-made bows and cards!), then carry them to their car as they sip on a soothing cup of hot cinnamon tea.

    But as they drive off, don't forget to thank them for allowing you to serve their every whim, lest you have points taken off your final grade.
  6. by   crissrn27
    Quote from Emmanuel Goldstein
    Considering this is a work-related exercise, the correct response would be to immediately pay for the intruder's purchases, wrap all their gifts (don't forget the hand-made bows and cards!), then carry them to their car as they sip on a soothing cup of hot cinnamon tea.

    But as they drive off, don't forget to thank them for allowing you to serve their every whim, lest you have points taken off your final grade.



    But really, I would go with a polite response that shows you are good at effective communication. Like "What the he*$ do you think you are doing, buddy!?".........OK, so maybe not that.
  7. by   nightmare
    On paper I would probably blast them out,hope the check-out person would support me and pay for my stuff and get to the toilet. In practice I would probably size them up,decide it wasn't worth the hastle,cross my legs and bite my tongue!!(I am such a sheep!! )
  8. by   tddowney
    Quote from TrudyRN
    At an inservice at work recently on Healthy Relating/Communicating, we were given an example of human behavior and asked how we'd respond.

    The scenario was: You are on line at a very busy store pre-Christmas, where you just spent 2 hours getting gifts for almost everyone on your list. You have racked up a hefty bill but you are feeling good about being almost done with your shopping and you think everyone will really like what you've chosen for them. On the downside, you've been on line for 15 minutes, you really need to use the restroom, you're late to get your kids, and you just are dying to get out of the store. All of a sudden, another shopper literally crashes his cart into yours and ends up cutting in line ahead of you. He does not apologize, his cart is piled twice as high as yours, and you are asked now for your response.:spin::uhoh21::spin::spin:

    Search your cart for the actual wood--no aluminum, please--Louisville Slugger Alex Rodriguez model bat you purchased for one of your family members. Remember to step into the swing.............

    A bit more seriously, as a practical matter all that stuff about assertive communication is probably 99% assured to fail in this situation. The individual who cut in line is aware of the anger and frustration his action will engender in those he's cutting in front of, and he doesn't care. Physical force is probably the only thing that will get him to the back of the line. Unless you're mentally and physically prepared to go that route, you're likely not going to reclaim your rightful place.

    OTOH, he'd be a good person to guard your place in line, right behind him, while you go the the bathroom.
    :spin:
    Sometimes you just have to make the best of the hand you're dealt. Life is stud, not draw poker.
  9. by   CHATSDALE
    i thought i was the only person who got buggy crashed on line
  10. by   Ruby Vee
    Quote from trudyrn
    at an inservice at work recently on healthy relating/communicating, we were given an example of human behavior and asked how we'd respond.

    the scenario was: you are on line at a very busy store pre-christmas, where you just spent 2 hours getting gifts for almost everyone on your list. you have racked up a hefty bill but you are feeling good about being almost done with your shopping and you think everyone will really like what you've chosen for them. on the downside, you've been on line for 15 minutes, you really need to use the restroom, you're late to get your kids, and you just are dying to get out of the store. all of a sudden, another shopper literally crashes his cart into yours and ends up cutting in line ahead of you. he does not apologize, his cart is piled twice as high as yours, and you are asked now for your response.:spin::uhoh21::spin::spin:
    the last time this happened to me, i was standing in line with my husband, a martial artist whose beginning student had given him a beaut of a black eye. (i don't know how it happened; dh said "he's a good kid, but he needs control . . . . ") i said (to the line jumper) "the line starts back there, ma'am."

    she half turned and started to tell me to myob, but then caught a glimpse of dh and his shiner and thought the better of it.

    "ok," she said rather sheepishly. "i didn't know that." and off she went to the back of the line. all the other shoppers applauded!
  11. by   Cattitude
    Quote from trudyrn
    on the downside, you've been on line for 15 minutes, you really need to use the restroom, you're late to get your kids, and you just are dying to get out of the store.
    me? i'd probably pee on their shoe. hey, ya gotta go, right? :spin:
    and it would get them out of line.
  12. by   Medic2RN
    Or I'd climb his cart since it's twice as high as mine and pee on that - just to mark my territory!! I wonder what HE would say to that.
  13. by   TrudyRN
    Quote from Emmanuel Goldstein
    Considering this is a work-related exercise, the correct response would be to immediately pay for the intruder's purchases, wrap all their gifts (don't forget the hand-made bows and cards!), then carry them to their car as they sip on a soothing cup of hot cinnamon tea.

    But as they drive off, don't forget to thank them for allowing you to serve their every whim, lest you have points taken off your final grade.
    Oh, God, isn't that the truth, ROFLMBO.
  14. by   TrudyRN
    Quote from tddowney
    Search your cart for the actual wood--no aluminum, please--Louisville Slugger Alex Rodriguez model bat you purchased for one of your family members. Remember to step into the swing.............

    A bit more seriously, as a practical matter all that stuff about assertive communication is probably 99% assured to fail in this situation. The individual who cut in line is aware of the anger and frustration his action will engender in those he's cutting in front of, and he doesn't care. Physical force is probably the only thing that will get him to the back of the line. Unless you're mentally and physically prepared to go that route, you're likely not going to reclaim your rightful place.

    OTOH, he'd be a good person to guard your place in line, right behind him, while you go the the bathroom.
    :spin:
    Sometimes you just have to make the best of the hand you're dealt. Life is stud, not draw poker.
    OOOHHH, that is a super suggestion! The place-holding, I mean. I like that!

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