How do you deal with doctors - page 2

:eek: The other day doctor came in screeming his head off about something minor. The nurse was afraied of him and didn't say anything to him. How would you guys react to this would you tell him that... Read More

  1. by   misti_z
    I like the speaker phone one!! We have a nephrologist that we have to put on speaker phone because he is so hard to understand, and hope that out of the people that hear we can figure out what he wants!
  2. by   scootermcnutt
    I had a Doc rant at me for 3 minutes straight last night, belittling me, yelling, cussing, etc. He went on and on about how "I'M A TALENTED ORTHOPEDIC SURGEON AND I WORK HARD ALL DAY DOING INTRICATE SURGERIES AND SAVING PEOPLES LIVES AND.....'" you get the pic. He carried on and then hung up. So, I wrote him up officially. Not that I think anything will come of it, I just want to make my point.
  3. by   petiteflower
    Don't you guys know by now that MD=God?????

    Love your replies--especially "if you are finished"------
  4. by   JillR
    I honestly have never had this problem. Have had a few get a little jerky. I will not even acnowledge thier comments, won't even answer them. They usually get off of it when they find out I won't bite. If they do it on the phone, they get silence, if they do it in person, I just walk away. I find that when they figure out they have not audience, they stop.
  5. by   VictoriaG
    When doctors are out of control with me I tell them they are inappropriate and I will talk to them when they are calm enough to be rational. There was one time I told a doctor I would not talk to him until he apologized for his behavior. Since I was the L&D nurse managing his laboring patient, he was forced to apologize, and never treated me with disrespect again.

    My favorite response when a doc makes a nasty or condescending remark is, "I am sure you meant that in a loving way." It almost always make the doctor laugh, calm down, and get on with our work. The most important thing to do with a difficult doctor is demand respect, and show by your actions that you are worthy of his respect.
  6. by   wildhoney
    Originally posted by VictoriaG

    When doctors are out of control with me I tell them they are inappropriate and I will talk to them when they are calm enough to be rational. There was one time I told a doctor I would not talk to him until he apologized for his behavior. Since I was the L&D nurse managing his laboring patient, he was forced to apologize, and never treated me with disrespect again.

    My favorite response when a doc makes a nasty or condescending remark is, "I am sure you meant that in a loving way." It almost always make the doctor laugh, calm down, and get on with our work. The most important thing to do with a difficult doctor is demand respect, and show by your actions that you are worthy of his respect.


    Good post. I wholeheartedly agree.
  7. by   patadney
    Love those answers-I have been fortunate to work with doctors who say "Thank You!" In the distant past I have had a problem,think now I would ask"Are you having a bad day?" In order to make sure they realized I wasn't taking blame for anything
  8. by   susanmary
    CEN -- love the "don't even go there" and walking away! I do not TAKE crap from anyone -- MDs included. I do not GIVE others crap either. Having any title after one's name does not give anyone a license to verbally assault others. We shouldn't be afraid of punitive action by docs/hospitals that we put up with insulting, unprofessional behavior.

    We own our own behavior and actions -- not the behavior and actions of others. We need to remember that always.

    Good thoughts going out to all of you. Sue
  9. by   Patience911
    As the Doctor is throwing his temper tantrum, I like to reach into the desk drawer and pull out my Groucho Marx glasses and calmly put them on....nodding from time to time. Once he realizes what I have done, I tell him he looks pretty silly too. Got this one from a nursing conference on humour.

    The other response I've done is...."Gee...they don't swear on ER do they?"

    Use the speaker phone once and most will never yell on the phone again.

    If all else fails....walk away. One time I did this and the Doctor said "Hey you". I smiled and said "That's not my name" and walked away. I am always willing to hear them out once they have calmed down.

    As Ann Lander's says...no one can walk all over you unless you let them.
  10. by   Patience911
    Best of all...try to encourage your facility to adopt a zero tolerance policy on harassment and abuse. Our's did a few years ago and we don't have this problem any more
  11. by   Heartsofangels
    I work in a nursing home, but don't think we don't hear it from Dr's. One Dr started yelling because one of his pt's was sent out 911 with chest pain. The local hosp checked her over and sent her back. Let's just say this hospital didn't do much for this pt. When I told the Dr the pt was back, he started screaming that he didn't want any of his pt's to go to that hospital. He said he's rather have them go to the vet hospital down the street! I told him in 911 emergencies that's the local hosp so that's where they go. He then told me it wasn't my fault. This other Dr snapped at me when I was talking to him on the phone, then he apologized for snapping. I have to say that the Dr's we have don't usually yell, just our medical director once in a while. But my experiences don't sound bad compared to all of you. Take care.
  12. by   capgirl
    I once had to call the first year resident for a diet order for a pt. The resident very snippy told me "you dont have to bother me with that".
    When he came up on rounds, I very calmly said " don't you ever say a thing like that when the nurse calls you. The most important thing you have to learn is that the RN is your friend, and I am helping you." The next time I saw him, he thanked me for 2 things
    #1 for not YELLING at him,
    #2 for reminding him that we are all working FOR the same pt.
  13. by   tirramisue
    There are a couple different tactics I use, both with MDs and with other people who are abusive towards staff. If they are throwing things and doing any physical, security-stat. More than once I've asked someone who was hollering to please slow down just a bit so I can document an accurate incident report. If they become verbally abusive, I cut them off and ask if they would prefer to apologize at this time or in an open forum with the CEO and Medical Director there. That's just a few, I don't have time for adolescent BS.

close