H1N1 patient dilemma

I just got home from work and I wanted to hear other views about a situation that I ran into with an H1N1 patient last night, so this is how it started.

As I was making my rounds, I walked into a patients room that was H1N1 positive. It was apparent that she was very upset and tearful, so I asked her what was wrong, she started off by telling me that she had a horrible day.

She stated that her 7a-7pm nurse only came into her room three times during the entire shift.

She stated that when she came in at 0800 she did not assess her and acted as if she was scared to be near her even though we have protective equipment to wear.

Next she stated that when the CNA came in to check her vitals and she attempted to ask her a question, that the CNA could not answer her because she was holding her breath while in the room.

She then proceeded to say that the second time that the nurse came in her room she brought her all of the meds, even those that were not scheduled to avoid having to come back in the room.

The patient then stated that she vomited and messed up her gown at around 1300 and it took her 1 hour to 1.5 hours before she got a clean gown after she had requested one several times from the nurse.

The patient also stated that no one would pick up her dinner trays, and at 7pm she had all three trays from breakfast, lunch, and dinner stacked in her room because no one would take them out of the room until the 7pm nurse started his shift.

Finally the most disturbing part about all of this is when the patient told me that when she complained of pain, no one came to address it until she called her family at home and they had to the hospital for her to get her needs met.

As a charge nurse I felt that it was my duty to try and fix the problem, but it's hard to correct something that happened during the day shift and you do not start your shift until 11pm. I reported it to the supervisor and she wrote the nurse up and stated that she was going to report it to the manager, so my question to any of you out there is this, do you think that this nurse was acting like this out of fear, negligence, or both. I also have to report this incident to the manager, but do you think that i should ask the nurse what happened before I do.