Funniest Complaint on Press Ganey Scores

Nurses General Nursing

Published

:nurse:hey guys, we got our press ganey scores and surveys from feb...

come complaints were

no food service in the waiting room.....

all the nurses were overweight

nurses were too loud and always on the computer (we have computer charting)

no parking due to ambulances!!!!

call me crazy but when did er become the hilton?

...our ER used to give vouchers if pt. wasn't seen in 30 minutes. Vouchers were for 2 movie tickets, or to a restaurant. Stupid!!

Hey, that sounds good. They can go there instead of coming to the ER.:nuke:

Caroladybelle- I couldn't agree with you more! We are obligated to say to every pt "is there anythig else I can get you, because I HAVE THE TIME" as we are rushing out the door b/c we are paged, the MD is on the phone, we hear a bed alarm going off, or a call light that no one else is answering, etc. etc. (you get the point!). How sincere does that sound as you are running out the door with your eyes bulging out of your head!?

Believe me, I would absolutely LOVE to provide the kind of care where I actually meant that b/c I really do care, (isn't that what we became nurses for?) but when I have to many pts that are not stable, and have too much going on for one RN to deal with, it puts me in a position where I don't have the time to be that kind-hearted, I have all the time in the world nurse that I wish I could be. Then I go home feeling like crap. Is it just me or does every (esp med-surg) nurse feel like this?

Specializes in floor to ICU.
Caroladybelle- I couldn't agree with you more! We are obligated to say to every pt "is there anythig else I can get you, because I HAVE THE TIME" as we are rushing out the door b/c we are paged, the MD is on the phone, we hear a bed alarm going off, or a call light that no one else is answering, etc. etc. (you get the point!). How sincere does that sound as you are running out the door with your eyes bulging out of your head!?

Believe me, I would absolutely LOVE to provide the kind of care where I actually meant that b/c I really do care, (isn't that what we became nurses for?) but when I have to many pts that are not stable, and have too much going on for one RN to deal with, it puts me in a position where I don't have the time to be that kind-hearted, I have all the time in the world nurse that I wish I could be. Then I go home feeling like crap. Is it just me or does every (esp med-surg) nurse feel like this?

They tried to make us say that. We flatly refused. Mgmt eventually backed off. It's ridiculous. The only time we say "Is there anything more I can do for you, I have the time" is if we are talking to each other sarcastically. Even the docs say it... I pretty much tell my patients to push the call button if they need anything. And (if time allows) I make rounds to anticipate needs. To me it is fake is it to regurgitate some silly phrase.

"Hello, my name is ________. I will be your ________ today. We strive for 5 on our patient scoring, so if there is anything more I can do for you, I have the time." :barf01:

I think the clergy says this to the patients when he rounds. Fine, but nursing doesn't always HAVE the precious commodity of TIME.

The problem with PG (besides all of the obvious BS) is that "very good" doesn't count. It HAS to be "excellent" to the point where they want to script the word "excellent" into every other sentence that falls our of our mouths, in order to put that word subconciously into the patient's head. Can't you just see this?

"Here is your very EXCELLENT oral contrast!"

"I've brought your EXCELLENT dilaudid!" (ok that one would work!)

"Waiting 3 hours for a CT is EXCELLENT. Usually, the wait is 6 hours!"

"The BP is now 60/30, that's EXCELLENT! What an improvement over that 58/29 we got 5 minutes ago!" (to the family because the patient isn't concious).

"I don't get off work until 11am! I'm privaledged to work this EXCELLENT mandatory overtime to fullfill your every whim!"

"I'm sorry you didn't get your EXCELLENT pillow, but the last 14 patients we discharged for sore throats stole them, along with 4 gowns, 17 sheets, and one used dibrillator pad."

Oh and with PG, no matter WHAT the complaint is, it is the nurses fault. Period. Bah.

Okay, now I'm LMAO! That is hilarious.

Specializes in ER/Nuero/PHN/LTC/Skilled/Alzheimer's.

If there is anyone going to He** it is the creator of the Press Gainey Survey. On our Discharge sheets there is actually a place to mark off saying we have "discussed" PG with the pt and made them aware of the importance of "good" feedback. I tell the pts' that if there is anything that they want us to know, good or bad, to write it there. Half of them never send one back in, very few have any valid points to them, and the ones that do are usually the "problem pts" that already know to expect it now that we've told them about it and are just itching to fill it out hoping that they get someone fired.

However our manager says he "doesn't count Press Gainey", he counts the discharge telephone conversations he has with our discharged pts. He says according to those people, we do an excellent job. Too bad upper management doesn't listen to that and give us our raises.

I have noticed that the majority of the complaints are about our Hillrom inflating beds that are supposed to cut down on bedsores. On our back surgery pts, they inflate just when they get comfortable and cause them to jerk and hurt. Bad thing is there is no where to shut off the motor in the beds. But management doesn't do anything about a valid complaint such as that. No, they refuse our raises because we didn't let the pt know what his tests say is wrong with him. HELLO, that is a diagnosis, something I'm not able to hand out. Or that we didn't joke with the chest pain pt, that we were "too serious" when dealing with him.

I don't remember my job description having a "jester" catagory. I do remember taking some classes about how to keep a pt alive when he's CTD....hmmm.

Maybe we can give them some feedback. [email protected] I found this e-mail address on their website.

Specializes in Critical Care/Teaching.

Today we got some back.... our manager places them in a binder for us to read and some of the good ones said

" your food was to greasy, no wonder I had chest pain"

"waiting room was not clean"

"housekeeper was wearing headphones while working"

"nurse did not wear gloves when sticking our 2 yr old"

but the winner goes too

"I had to wait an hour just to get a prescription for tylenol, I should have just stayed home"

Hey here at ______________ hospital, we aim to please!!!:smokin:

Specializes in Emergency Room.

We got one last survey period that said "(Child) had to wait in the waiting room with all those sick kids. Now he has the stomach flu." Ummmm yeah. We have a separate WR for pediatrics, so at least they aren't stuck in with the adults. But come on :) Besides, it is good for business. Keeps the bugs circulating so people come back for more lol.

I never even knew before coming to this site that people were given food while waiting or that they could request meals for themselves or their families. Unless this is a medical necessity I think it's absurd.

I broke two bones in my foot years ago and was very lucky that I didn't need surgery. I went in very quietly and gave my info to the triage nurse. She came from behind the desk to look at my foot and said she could feel the heat coming off of it. She gave me an ice pack to put on it. Someone else got up and complained that they didn't get ice too. I was floored. Nurse was more than polite in her response.

The nurse said she thought my foot might be broken and started to giggle, but not unkindly. I asked why she thought this. She said it was because the ones that were polite and didn't complain were usually the ones that were truly hurt or sick. I never forgot that and after reading here I understand it better.

We've decided in our ER that ACLS should no longer include ABC's it should be DABC. Because our director is nuts about pt's being given DVD players in triage and in the pt care area's. She calls to be sure we giving them out. Then they want us to anounce every half hour , "we're sorry for your wait". I don't kinow about you, If I'm waiting somewhere, the last thing I want to hear is I'm sorry for your wait Q 1/2 hour. Espessially when I know they really don't care any way.

You mean like those little personal DVD players? If so, how do you clean that? I really want to use the one that the guy with TB had...

Maybe we can give them some feedback. [email protected] I found this e-mail address on their website.

Seriously think that ER nurses should give them your feedback!

I received a PG after going to an ER for a broken ankle, requiring surgery. Before I was a nurse. I was shocked that they asked about the temperature in the room! I was cold, but did not want the ER to be held that responsible for it.... It baffled me.... Of course I was cold, I was in pain, shaking, and had morphine being pumped into me.

The problem with PG (besides all of the obvious BS) is that "very good" doesn't count. It HAS to be "excellent" to the point where they want to script the word "excellent" into every other sentence that falls our of our mouths, in order to put that word subconciously into the patient's head. Can't you just see this?

"Here is your very EXCELLENT oral contrast!"

"I've brought your EXCELLENT dilaudid!" (ok that one would work!)

"Waiting 3 hours for a CT is EXCELLENT. Usually, the wait is 6 hours!"

"The BP is now 60/30, that's EXCELLENT! What an improvement over that 58/29 we got 5 minutes ago!" (to the family because the patient isn't concious).

"I don't get off work until 11am! I'm privaledged to work this EXCELLENT mandatory overtime to fullfill your every whim!"

"I'm sorry you didn't get your EXCELLENT pillow, but the last 14 patients we discharged for sore throats stole them, along with 4 gowns, 17 sheets, and one used dibrillator pad."

Oh and with PG, no matter WHAT the complaint is, it is the nurses fault. Period. Bah.

Bill and Ted would be proud!

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