Funniest Complaint on Press Ganey Scores - page 9

:nurse:hey guys, we got our press ganey scores and surveys from feb... come complaints were no food service in the waiting room..... all the nurses were overweight nurses were too loud and... Read More

  1. by   lpnstudentin2010
    then there are the hospitals that change linens while the patient is there (the hospital i am a patient at is one of them) we brought a pillow and then it was gone and a hospital issue pillow was there in its place.
  2. by   Gromit
    Quote from HopeToBeANurseSoon
    then there are the hospitals that change linens while the patient is there (the hospital i am a patient at is one of them) we brought a pillow and then it was gone and a hospital issue pillow was there in its place.
    THAT sucks! I'd be pretty hot if that happened. Unless of course, it was a simple mistake? My pillows do not resemble hospital ones in the slightest (they are fuller and longer -no way could they be confused with the 'standard issue pillow', and to top it off, the pillow cover is colored, not white).
    I haven't (crossing fingers) had that happen to any of my patients yet.
  3. by   deehaverrn
    "the nurse brought me ice water but she didn't even offer to go and get more for my guests"--this was from a women whose husband later in her stay had consistently gone to the unit kitchen and cleaned it out (plates of cookies, six packs of soda, several cups of tea at once) which they then served to their "guests" in the room, this couple also refused to have teaching done several times (mom-baby unit) and then complained about not knowing things

    pt who responded that she had no pain when i did her assessment and then complained that i hadn't medicated her that day..even though I clearly told her to call for pain medication and also TWICE offered her meds, plus had been in her room at other times performing other tasks when she clearly could have made her needs known..she asked me for grape juice for pete's sake..and I brought that..am i a mind reader?

    Dietary consistently is a low scorer..but they are grouped in with our unit responses so bring our total down (not that I think they mean anything)

    Reliance on these kind of outside sources just show how poor hospital management is overall, the same I think of "magnet status"--spend the time and effort on your staff and pts will recognize it, this is just wasteful window dressing

    You know how some pts and families seem to "know how to beat the system"?, they know all about the surveys and how quickly administration will respond to their complaints, hence we are now instructed to cater to them too, and I don't mean in a good way. Once a woman came in labor and her husband had forgotten his wallet, we nicely ordered a tray for the woman (even though she could only have clear liquids), we gave her clears from the unit kitchen and allowed him to have her tray. The next day, he caused a royal ruckus because she was now eating her own tray, and we wouldn't give him one, please note that even breakfast guest trays cost $10 and lunch and dinner are even more. Do you think our NM supported us? No, she said we should have just ordered a tray for another laboring woman and given it to this guy...and reprimanded us for not thinking of that..dxxxxx if you do and dxxxxx if you don't

    Thanks to the Pg's our first priority when we come out of report in the morning in postpartum (so we've been told) is to check the post op day one's charts for a change in diet from clears to regular diet, take a menu in the room and assist them to fill it out, change the computer order, and send the menu to dietary. Nevermind checking on the antibiotics that were running, or on the person who had a post partum hemmorhage, or the unstable pre-eclamptc, its only breakfast for petes' sake..surely most people can eat the standard regular breakfast one time and start their choices at lunch!! We're also held responsible if their choices are messed up, so go figure.

    Years ago we twice filled out PG's for employees, they were sooo bad we were never given that chance again, so its obvious that management does not care about helping us to provide better care, just harassing us into it, I was recently told about someone who complained of waiting for someone to help her to the bathroom..I didn't remember the person although i was present that day..But people, I'm on light duty and can't help ANYONE up..so if they had asked me...I must have immediately told someone else, but months later, I don't remember...(this person didn't specifically mention me..but my NM chose me to pick on

    I could go on all night!!! But then I'd never be able to function in PT tomorrow morning.
  4. by   lpnstudentin2010
    i have been reading this and am wondering...is every patient sent a press ganey survey. or do we get it from. I want to give my nurses good stuff but i have never gotten one.
  5. by   EmmaG
    Do you think it ever occurred to management (especially those who have the nerve to base pay raises on this crap) that those patients with --- as they perceived --- "bad" experiences are more likely to respond to these BS surveys? That perhaps those who received good or even excellent! care don't bother to fill these out? That maybe--- just maybe--- the results in these surveys are skewed toward the negative?
  6. by   time4meRN
    I was teasing a Dr. last night. She was talking about a pt she was arguing with a nurse over. To make a long story short, she was reminding the nurse about ABC's of life support. I told the Dr, " I thught you were trained better than that, It's not ABC ......It's PABC. You know Pres Ganey , then air way etc.. silly ,,,,,silly Dr. "
  7. by   DeLySh
    Quote from deehaverrn
    The next day, he caused a royal ruckus because she was now eating her own tray, and we wouldn't give him one, please note that even breakfast guest trays cost $10 and lunch and dinner are even more. Do you think our NM supported us? No, she said we should have just ordered a tray for another laboring woman and given it to this guy...and reprimanded us for not thinking of that..dxxxxx if you do and dxxxxx if you don't.
    Ok. This is something that has confused me for a while and I've never gotten an answer. Does the other laboring woman get charged for the tray she never even laid eyes on? And if her stay is covered by her insurance company, don't they get charged ultimately? Wouldn't that be considered insurance fraud? Not being cheeky, just really want to know!

    Thanks,
    DeLySh
  8. by   mshultz
    Quote from JustaPatient
    i have been reading this and am wondering...is every patient sent a press ganey survey. or do we get it from. I want to give my nurses good stuff but i have never gotten one.
    I think it is by random selection. In my case, I was in the hospital twice, and got a survey both times. I wish I had made copies of them before sending them in. They were not Press Ganey surveys. This hospital has since gone to Press Ganey, however.

    In retrospect, the surveys followed the hospital's philosophy of not believing in patient education. There was a total lack of questions concerning clinical information. Instead, there were bizarre questions about room decor, and whether I was asked to be an organ donor (I told them I had donated my body to the local medical school before they had a chance to ask. The patient rights folder had an organ donation pamphlet, too. A pamphlet on the Informed Consent process, along with a pen and notepad, would have been much more useful).

    I gave them highest marks on the surveys, and also wrote to the hospital to thank them, and to let them know that I was doing well.
  9. by   ASSEDO
    Our raise is based on part of PG report. We didn't get a raise this year....We have a 400 bed hospital, however, entire wings are closed due to lack of nurses (pay is very low) and one month only 7 patients replied to the PG Report. They were the ones piXXX about something. The patients that were happy apparently did not fill out the report. I don't consider the report accurate unless 100% of patients fill it out...
  10. by   EmmaG
    Quote from Smithbc1
    Our raise is based on part of PG report. We didn't get a raise this year....
    That is utter BS.

    I guarantee you, when I decide to stop traveling and take a regular staff position, I will ask about this in the interview. If they base merit raises on PG scores, if they follow scripting, if they strive for five!!... I'm outta there.
  11. by   elizabells
    Quote from Emmanuel Goldstein
    That maybe--- just maybe--- the results in these surveys are skewed toward the negative?
    Pssh. That'd require critical thinking and some understanding of human behavioral patterns. Silly, silly Emmanuel.

    But in all seriousness, I feel you. When I worked in the restaurant industry we knew that customers would tell one person if they had a good meal, and ten if they had a bad one. It was like our mantra. You'd think PG/our managers could figure that one out.
  12. by   AngelfireRN
    OK, here's a good one:

    *My mother did not get a bath for two days. When they did bathe her, they used soap and water and bathed her like a hog.

    OK, not having been threre, and having never given a hog a bath, I can't say for sure what happened, but, what would they bather her with if not water? That hospital did not use bath packs.

    Kinda makes you wonder.
  13. by   DebRN06
    "Discharge nurse (me) was great, but very busy and seemed overwhelmed."

    An actually good observation, would be nice if ALL the pts would write things like this ... but ends up coming down on me anyway.

    management had time to look up who was d/c RN and I got called in to a meeting for this because no matter how busy I am... they pts should never see this. I asked them, "Would you like me to walk slower? Take my time? Because then this would have said...'RN took 3 hrs to get me d/c'd.'"

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