recently i came across an article in nursing spectrum magazine called
"nurses help create a five-star experience"
in summary: for paying extra $350-450/day out of pocket, patient can be upgraded to a decorated room with plasma tv, internet, special menu with choices of filet magnon, bass and duck; receive plush robe instead of a gown.
"the service upgrades begin at the door with a warm greeting by the concierge, who offers to accommodate a patient's every need-from scheduling a massage to arranging transportation for a family member to visit an historic philadelphia attraction. "
what are your thoughts on having hospitals with special units providing hotel-like services?
few parts of this article left me feeling angry. for example :
"the principles of service excellence offered build upon deeply rooted nursing values. more than 100 years ago, florence nightingale emphasized that nurses must diligently pay attention to the caregiving environment. nightingale stated that the art of "nursing ought to signify the proper use of fresh air, light, cleanliness, quiet, and the proper selection and administration of diet." this principle should not be applied to rich people only! sounds like "you get what you pay for".
i can't disagree more with this article. i don't think hospitals should have luxury floors.
what do you think about this. are you for or against 5-star luxury units?
Aug 28, '06
I try my heart out trying to tell patient that their stay in a hospital is NOT a hotel experirence, but a very serious stay for medical reasons! I don't like my patients thinking they can just order things room service, sit back, relax, and perhaps take a stroll to the pool!
They must involve themselves in their care, there is no time for too much relaxation (always something going on in a room!). They must work with other displines like PT which can be quite troublesome to get someone to do if they think they are on vacation!
No no no! This candy coats the medical part of hospital experience...and what is a hospital anyway...a place you go to when you are medically serious enough to have to be there!!!!! No vacation about it...you must work with the staff and yourself to get better...not lay around idle watching a plasma screen tv and ordering drinks!!!!!
If you are hospitalized...that is serious time to think about your lifestyle and habbits or medical condition! So hotel service has NO place there...only takes away from the reason you are there!!!!!!
I am not saying not to make things comfortable and nice...but come on! There is a limit between facilitating wellness and health and a 5-star hotel experience!!!!!!
Last edit by Antikigirl on Aug 28, '06