End of shift report

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    I work on a 32 bed telemetry unit. Up until November we were general medical/surgical. Now 16 of our beds are for cardiac monitoring. We also changed from recorded reports to verbal reports at the beginning of our shift. It is taking me on average 45-60 minutes to receive report from the 4-6 nurses that I need. The quality of the report is SO much worse than when it was recorded. I kind of feel like if it wasn't broke don't fix it.

    Management wants us not only to do verbal reports, but also go in to each room with the oncoming nurse and do report at the bedside. By the time I find all of the nurses, wait in line for her to give report to me, and go into each room to do report my 1830 shift doesn't actually get started until ATLEAST 1945...and that's not including getting pertinent information off the electronic charts.

    Does anyone have any suggestions on how to organize this process? It's taking too much time, we are all frustrated, and any suggestion would be very appreciated! thanks in advance!
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  4. 0
    That sucks to be the nurse trying to go home! Ugh!

    We did recorded reports and it was very hard to get the time needed to sit and record the report. Then I would go find my nurse getting the recorded report who would sit there and listen and rewind, listen and rewind, and then come to find me only to ask me basically to give report again.

    I think if it recorded report worked for your unit, then stick with what works!
    Didn't work on mine, but if anything worked to get me home faster and get report more efficiently I would do it.

    How long have you been doing it like this? I would get with your co-workers and complain.
  5. 1
    My unit switched from recorded to verbal. They are now trying to switch to bedside report. I think your unit is trying to do too much too fast. You should just be doing verbal now and once the unit gets used to it then switch to bedside report. I really prefer verbal report. I get to ask questions and clarify info right there. In time you will all get faster.

    My manager said it is a new JACHO initiative so I doubt you will be able to convince your manager to let you go back to recorded report.
    Chin up likes this.
  6. 0
    We have the same thing at our hospital. From what I see what makes it go smoother is when they do assignments they try to hand over the entire team to the same nurse. When some people get discharged and that is not possible the on coming nurse usually only has to find one other nurse which makes it easier. As far eaving on time. They started mandatory over time which is 15 min before and 15 min after each shift so that makes it more likely that the nurses will do the in room rounding since we can't clock out anyway. As time went on people got better at it.





    Quote from jekajoy
    I work on a 32 bed telemetry unit. Up until November we were general medical/surgical. Now 16 of our beds are for cardiac monitoring. We also changed from recorded reports to verbal reports at the beginning of our shift. It is taking me on average 45-60 minutes to receive report from the 4-6 nurses that I need. The quality of the report is SO much worse than when it was recorded. I kind of feel like if it wasn't broke don't fix it.

    Management wants us not only to do verbal reports, but also go in to each room with the oncoming nurse and do report at the bedside. By the time I find all of the nurses, wait in line for her to give report to me, and go into each room to do report my 1830 shift doesn't actually get started until ATLEAST 1945...and that's not including getting pertinent information off the electronic charts.

    Does anyone have any suggestions on how to organize this process? It's taking too much time, we are all frustrated, and any suggestion would be very appreciated! thanks in advance!
  7. 0
    It has the good and bad side of bedside reporting.

    The good side is you get to have quick assessment done during the report. check their IV site, surgery site, pain scale and etc. especially, if the patient is overweight, you can turn him/her to see the site, the reporting nurse can give you a hand.

    The bad side is it can violates patients' privacy when you are in a double occupancy room. The other patient can listen to the other patient's personal history.

    they are adding new stuff everyday to already hectic nursing work....
  8. 0
    Quote from Flo.
    My unit switched from recorded to verbal. They are now trying to switch to bedside report. I think your unit is trying to do too much too fast. You should just be doing verbal now and once the unit gets used to it then switch to bedside report. I really prefer verbal report. I get to ask questions and clarify info right there. In time you will all get faster.

    My manager said it is a new JACHO initiative so I doubt you will be able to convince your manager to let you go back to recorded report.

    I really just want some ways to make it better. Maybe a designated area to find the oncoming staff. Maybe only 2-3 RNs maximum to report off to. Last night I had 6 to report to before I could leave. The quality of the reports are horrible. You don't get a clear picture or any sort of pertinent hx that would be important say....if the pt codes and the MD needs certain info.

    We aren't getting done with report until and hour after we get there. They have also made it so that the RNs get the entire set of vitals at beginning of the shift. I'm thinking the techs could safely get everything except for blood pressures, since it is a cardiac type flood. Any other suggestions to you guys can think of? We can't do glucose checks until 0600 per management, but we are supposed to be ready to report at 0630. I&Os, PCA checks, all accuchecks, and all 0600 meds to be done no later than 0630.
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    Joint Commision has mandated that hand-offs must involve the opportunity for asking questions, hence the change you are seeing. I actually have always given verbal report. The two biggest things- limit the number of nurses that need report (so like a previous poster said, pass a team from one nurse to another, not from one to 6). The other thing is everyone got and gave report from the same 'brain'. Our computer system actually printed a report sheet. This made it so all the nurses were reporting the same thing. An inservice reviewing important information to give during report may help: reason for admission, important hx, any events, i/os, activity, meds, pain, vs. Good luck!
    colzanurse and SandraCVRN like this.
  10. 0
    We sometimes do verbal reports when we don't have time to record. I hate having to track down each nurse for verbal. It takes so long. When we tape, we generally ask the oncoming nurse if they have questions before we leave, which works well. One thing I've noticed in a lot of verbals is that there is a lot of chit-chat in addition to report. Probably if both parties were in a hurry it would go faster.
  11. 1
    I had a recorded report that went on for nearly an hour one day. Report should only take 15 minutes maximum, if that. I told the NM and CN this takes waaaay too long. Most of it was info that did not need to be on the tape - we had much of the info on our pre-printed handover sheets.
    Do you use the pre-printed handover sheets with info on them? They save time, also call a meeting with everyone (if possible) to discuss this, and also let your NM know - maybe she isn't aware of the situation.
    colzanurse likes this.
  12. 2
    I had one annoying nurse ask me to "draw a picture" of the patients abdominal incision! Shoot I told her "go do your assessment and see it for yourself!
    turnforthenurseRN and xtxrn like this.


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