Doctor texting order turned into a nightmare - page 4

by Scotthudson1966

11,286 Views | 49 Comments

I work in a sub acute care facility and we don't always have a doctor in house. Most of the doctors and nurse practitioners are texting orders to the nurses. We are also texting questions and lab information to the mds and nps. ... Read More


  1. 2
    Interesting article.
    Healthcare Texting in a HIPAA-Compliant Environment


    Healthcare Texting in a HIPAA-Compliant Environment
    leslie :-D and nurse2033 like this.
  2. 3
    Quote from Mike A. Fungin RN
    HIPPA!!!
    HIPAA!!
  3. 1
    Quote from Mike A. Fungin RN
    HIPPA!!!
    Hippo? WHERE!?
    redhead_NURSE98! likes this.
  4. 4
    I can't tell you.
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    Unless texts are being sent securely, they violate HIPAA. Are you using your personal account for texts? If so, your cell phone can be subpoenaed in a legal case and ALL of your texts entered into the public record. If there is even a written policy on accepting orders via text, I'm sure that it is not allowed. It has no accountability. How do you record that you have received an order via text? How is it entered into the medical record? Do you write the order in the chart? How do you verify read-back? How do you know that it was the MD who gave you the order and not their significant other? Your post shows the obvious problems here. You should cease that activity immediately. Keep all texts related to this incident and see if you can print them out somehow. Good luck.
  6. 0
    I am sorry to say but you are the one at fault. If you felt it was okay to text with the doctor regarding the results and orders then you are responsible to make sure that you have read all the text messages that the doctor had sent to you. I personally like that I can text my doctors and get a quick answer but when it is serious I always page them and make sure that I talk to them over the phone. When you are in a situation that has a patient that has something major going on then you have to take it upon your self and let that doctor know that they need to call you on the facility phone so you can make sure that you are getting the orders correct.








    Quote from Scotthudson1966
    I work in a sub acute care facility and we don't always have a doctor in house. Most of the doctors and nurse practitioners are texting orders to the nurses. We are also texting questions and lab information to the mds and nps . Today I had a patient with a blood sugar of 600 and paged the doctor and did not get a reply so I texted the doctor And she texted me back stating to get stat labs give additional insulin etc then she proceeded to text orders for three other patients. Med changes and other labs etc. in the middle of her texts she decided to send the patient to the ER after stating to wait for stat labs since the patient was asymptomatic . Well somehow I missed the text send to ER , so when the next shift took over I told the on coming nurse to be on the look out for the stat lab results and call MD as soon as they arrive . Well the labs arrived and when he called the doctor she flipped out saying she gave orders to send mr X to ER And she told the other nurse she is going to sink my ship so to speak for not following orders . I'm sure anyone reading this can see so many wrongs here . Thinking from now on no more texting with doctors . Anyone have any similar situation or thoughts on this issue ?
  7. 0
    Quote from Scotthudson1966
    I work in a sub acute care facility and we don't always have a doctor in house. Most of the doctors and nurse practitioners are texting orders to the nurses. We are also texting questions and lab information to the mds and nps . Today I had a patient with a blood sugar of 600 and paged the doctor and did not get a reply so I texted the doctor And she texted me back stating to get stat labs give additional insulin etc then she proceeded to text orders for three other patients. Med changes and other labs etc. in the middle of her texts she decided to send the patient to the ER after stating to wait for stat labs since the patient was asymptomatic . Well somehow I missed the text send to ER , so when the next shift took over I told the on coming nurse to be on the look out for the stat lab results and call MD as soon as they arrive . Well the labs arrived and when he called the doctor she flipped out saying she gave orders to send mr X to ER And she told the other nurse she is going to sink my ship so to speak for not following orders . I'm sure anyone reading this can see so many wrongs here . Thinking from now on no more texting with doctors . Anyone have any similar situation or thoughts on this issue ?

    For the love of....

    Um, the doc couldn't see that the situation was a little more involved than the use of text-messaging? This is bad judgment IMO on her part. Of course, early on, I would have said to the doc, do you want me to call you, or do you want to call me, b/c this needs to be given as a verbal order--then she can further verify by fax or email. It's too much for texting. Common sense to me.
  8. 0
    Quote from dagny1974
    I am sorry to say but you are the one at fault. If you felt it was okay to text with the doctor regarding the results and orders then you are responsible to make sure that you have read all the text messages that the doctor had sent to you. I personally like that I can text my doctors and get a quick answer but when it is serious I always page them and make sure that I talk to them over the phone. When you are in a situation that has a patient that has something major going on then you have to take it upon your self and let that doctor know that they need to call you on the facility phone so you can make sure that you are getting the orders correct.

    Just saw your reply dagny.

    OP, I have to agree with this. It's already too easy to miss something, have some confusion, and then you and/or the patient can get screwed. Don't risk the pt or your license. If need be, talk to admin about limiting text message orders to very simple, closed questions, and have them make a policy specifying exactly what this means.

    Why get screwed over such nonsense. Not worth it.
  9. 0
    Quote from nurse2033
    Unless texts are being sent securely, they violate HIPAA. Are you using your personal account for texts? If so, your cell phone can be subpoenaed in a legal case and ALL of your texts entered into the public record. If there is even a written policy on accepting orders via text, I'm sure that it is not allowed. It has no accountability. How do you record that you have received an order via text? How is it entered into the medical record? Do you write the order in the chart? How do you verify read-back? How do you know that it was the MD who gave you the order and not their significant other? Your post shows the obvious problems here. You should cease that activity immediately. Keep all texts related to this incident and see if you can print them out somehow. Good luck.

    This is also a good point.
  10. 0
    Absolutely not. I can't tell you how many times I receive text messages from friends where the autocorrect has changed words. Bad enough that I have had to decipher doctors notes in charts, let alone text message shorthand.


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