Hi again!! I am wondering if any of the clinic nurses out there have a clinic policy on what to do with you patients who are late. I vented earlier on another thread, cuz I am having THE WORST day ever. It is the day before a holiday weekend, we have on doc out on vacation, and we are SWAMPED. We have this thing called "open access" here-where we have to squeeze people in left and right even if we have a full schedule. Fine and dandy, right? Well, sometimes. But here we are today, with everybody and their brother coming in because they just HAVE to be seen before the long weekend. Not only that, but our last 5 patients have been late!!! My last patient was half an hour late, and offered up no excuse or appology. Am I being fecicious? (unsure of spelling
)I just can't wait for my day to be over, and I am not usually like that. Our lead nurse says we cannot have a policy up stating that if pateints are a certain amount of time late, they may be asked to reschedule. Do any of you have such a policy, and if so, do you feel it helps? I guess the big "fear" of our lead nurse is that it wouldn't be good 'customer service' I beg to differ. I feel that when some patients are late, they make the whole schedule goes downhill faster than a well-greased sled on ice. Then the patints who come after them and are on TIME have to wait, blah, blah, blah. Let me know what you think, I have to tend to another one of my LATE patients.
Sorry if that was too 'snippy' but I REALLY needed to vent
May 23, '03
My opinion- If you arrive late, you get bumped to the back of the line. All those other folks sitting in the waiting room will be seen ahead of you.
But, if you are late, say more than a half hour, I feel the office has every right to give your time away to anyone who calls in hoping for a visit that day. Then the latecomer is out of luck and will have to reschedule.
I see RN2007's point of view too. I think that much of the casual attitude about being on time for doc appointments is a result of the crazy way appointments are scheduled. Respect is lost for the whole appointment schedule after you repeatidly sit captive in the waiting room ( or worse, in a paper gown in the exam room)for over an hour ( or 2) for your scheduled appointment, or after hearing two people walk in after you stating they are here for THEIR 2:00 appointment with Dr. Jones. (Say, MY appointment was for 2:00 too!?)
I often call before I leave my home, or my work, to ask if the doc is running on time, should I delay my arrrival. I usually get "oh we are right on time". Last time I did that, I arrived 15 min. after my call and sat in the waiting room for 90 min past my appointment time.
Oh I'm ranting and raving here. Hope I didn't side track your thread Luvbug.
Last edit by boggle on May 23, '03