Are you my waitress today? - page 5

:madface: I work in an oncology clinic and this was the question ask to me. How would you have responded? :nono: My response was "I did not go to school for 10 years to be called a waitress. I am... Read More

  1. by   Marie_LPN, RN
    Quote from santhony44
    Sometimes I think people view nurses as one of the two extremes: saintly angels in white or prostitutes.

    I do know that in past generations some people viewed nurses as "loose women." I had an older lady tell me once that she had always wanted to be a nurse but her father wouldn't allow it- he thought nurses were basically immoral women.

    And there are still people who have that "naughty nurse" stereotype. Haven't we all seen the costumes: nurse, French maid, schoolgirl?
    Apparently that (nurse) costume is one of the most popular for Halloween this year.

    Looking forward to the "naughty electrician" costume.
  2. by   RNsRWe
    Quote from Marie_LPN
    Looking forward to the "naughty electrician" costume.
    LOL! How about the costume that includes Plumber Butt?
  3. by   bethin
    I would reply: "I'm sorry, there's no waitresses here but if you go across the street to the Chili's, I'm sure you'll find some there. Now, if you need medical care more than food, you're in the right place. My name is fill in the blank and I will be your nurse today." Emphasis on 'nurse'.
  4. by   tridil2000
    my response:
    "does that mean i get a 20% tip based on your BILL?"
  5. by   tridil2000
    Quote from OB_or_NICU_hopeful
    I guess this is part of me not being a nurse and not having any experience in this field, but I could imagine some sweet little old man saying this and not meaning ANYTHING by it. Waitresses help people, maybe he just meant "are you helping me today?"
    ya, but handing him some rye toast is a *heck* of a lot different than pushing some iv lopressor!
  6. by   sabRN2b05
    :yeahthat:


    Quote from ArmyMSN
    The funny thing is that we nurses are part waiters/waitresses (especially with primary care nursing and not having CNAs to assist). In one minute I can be serving a patient a tray of food, assisting them with their meals, getting coffee, etc - then a second later I can be attaching a defribillator to them, doing CPR, and pushing Vasopressin.


    What a career.
  7. by   GI Jackie
    I don't understand what people are getting so worked up about. We are very much trained, skilled, knowledgeable customer service representatives. You need to keep in mind that the patient is equivalent to your customer. They do have a choice. They do NOT have to return to your facility. NO customers, NO jobs. I don't think it is any big deal to make my patients feel as comfortable as I can. The only thing I would do if I couldn't take care of their needs at that time is say that I need to go take care of something first and I will back to get them what they would like.
    It absolutley chaps my hide when I read or hear comments from people that they will not come to my facility because they had a bad experience. Only to find out later that their experience was that no one cared enough to bring them comfort items and simple things. It does not take much to make most pts happy. Not to say that there won't be that pt that no matter what you do you can't make them happy.
    Just keep in mind, your pts do have a choice and it doesn't take much to keep them coming back.
  8. by   justavolunteer
    I can see the 'customer service' aspect of hospital care as a volunteer on a pt. unit. I don't have any issue with helping to make pts. more comfortable, trying to have their questions answered, etc. However, this does NOT excuse the downright abusive behavior that some pts. exhibit toward their caregivers. "Are you my waitress?" is not exactly polite, but that's nothing compared to some of the things I have heard about (and sometimes seen myself).
    Nurses and others have been on the receiving end of foul, abusive language, including every four-letter word known. Yes, people are scared and apprehensive. No, they do not want to be sick. Being assertive is one thing, being rude and mean to everyone within a mile of you is something else entirely.
  9. by   StNeotser
    Quote from GI Jackie
    I don't understand what people are getting so worked up about. We are very much trained, skilled, knowledgeable customer service representatives. You need to keep in mind that the patient is equivalent to your customer. They do have a choice. They do NOT have to return to your facility. NO customers, NO jobs. I don't think it is any big deal to make my patients feel as comfortable as I can. The only thing I would do if I couldn't take care of their needs at that time is say that I need to go take care of something first and I will back to get them what they would like.
    It absolutley chaps my hide when I read or hear comments from people that they will not come to my facility because they had a bad experience. Only to find out later that their experience was that no one cared enough to bring them comfort items and simple things. It does not take much to make most pts happy. Not to say that there won't be that pt that no matter what you do you can't make them happy.
    Just keep in mind, your pts do have a choice and it doesn't take much to keep them coming back.
    So they base their choices on how rude they can be and how much abuse the staff will take? I highly doubt it.

    Nobody here is complaining about taking a patient a cup of coffee or a meal. They just want common courtesy and respect.
  10. by   NYCRN16
    I did have one occasion where a patient asked me if I was her waitress today..But she was a pleasantly confused alzheimers patient in the nursing home I worked, and the sweetest old lady you would ever meet. She asked so sincerely, and after trying to reorient her a few times, I just told her I was, and if there was anything I could get her. She just asked for a cup of water "if it wasnt too much trouble". She was so cute, and I didnt mind letting her think that I was since it made her feel like she had someone there to help her and she wasnt alone.

    I now work in a busy ER, and if some 40 y.o. A+O x 3 person asked me if I was thier waitress, I would def have a different answer than the one I gave to the old lady!
  11. by   GI Jackie
    So they base their choices on how rude they can be and how much abuse the staff will take? I highly doubt it.

    Nobody here is complaining about taking a patient a cup of coffee or a meal. They just want common courtesy and respect.


    I am not saying that anyone is complaining, but I think that people should realize that customer service and nursing go hand in hand. I know loads of people who DO rate a hospital based on how friendly and courteous the staff is to them while they are there. I know many people that will not go to facilities anymore for that reason alone. Do I think that PR should replace competent nurses? Absolutely not. I do think that people should not take offense at someone calling them a waitress. A little humor can go a long way. Joke it off and get them what they are asking for.

    Just keep in mind pts DO have a choice.

    Jackie
  12. by   oldshoes
    I do know that in past generations some people viewed nurses as "loose women." I had an older lady tell me once that she had always wanted to be a nurse but her father wouldn't allow it- he thought nurses were basically immoral women.
    And then there's the other extreme, with the idea of nurses as something like nuns. There is some precedence for this one, though: there are nuns who are also nurses, and, in fact, the concept of the nursing sister is so embedded in Australian culture that many nurses are still addressed as "sister", and a sort of veil is to them what the white cap is to American nurses.
    But, like I said, there is a precedent for that. I don't get where the whole "naughty nursey" thing came from. There's nothing sexy about being admitted to a hospital!
  13. by   buddiage
    naughty nursing costumes make me sneer.

    After all this brain work with school, I'm not thinking "I've always wanted to portrayed as an empty-headed, sex-starved bimbo."

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