I have been working nights as a Patient-care-tech (PCT) and have been facing some barriers while giving report to the day-shift PCT's. Was wondering if anyone had any advice to give.
Problem 1: any time I have a task that is left over or I didn't get to for some reason a particular PCT gets very difficult and will not only accept the task but demands a reason why the task isn't done. Everytime I give report to her she gives me a hassle and I am just watching the clock tick by. I feel perhaps this may be due to a personal issue of some sort; however, it is wasting my time when she does this and really would like this immature behavior of her to stop. Does anyone have advice on clever things to say so she gets the point to knock it off? Today she raised her voice at me.
It is funny this situation happened today because another PCT sort of yelled/ raised her voice last week when I asked her to repeat herself. I am trying to put two and two together to see what I can do better, like not being so passive. I have never had a problem with having another employee raise their voice at me before and now it has happened twice. Should I mention something to the supervisor? It just doesn't seem right to me that people are treating eachother like this. I certainly don't appreciate it. Perhaps some tips on being more assertive would help! I am so new to this!
I really do like my job there since it is helping me out with my bills while I am in nursing school
, plus I will be doing my MED SURG II rotation there and want to keep a "clean slate" with all the staff there. So I am real careful about the things I say..but believe me, my mind is sure thinking other things. I have a feeling I am not alone in my situation or my thoughts. Looking forward to hearing your thoughts nurses and CNA's!