I saw this in another thread that's active right now. I wanted to address it, but that thread is pretty big and I didn't want it to get lost, because I think this is important, and a sentiment I've seen expressed a lot here, as well as among staff where I work.
Me and a few other nurses have complained about her, but we were basically blown off with nothing done about it.
Please do not assume, that if the person about whom you complained is still there the following week or month, that you were blown off or nothing was done.
Your manager cannot share with you any disciplinary actions against other employees. If your facility has a progressive discipline policy, or it's a union facility, it can take months, sometimes YEARS, to get rid of a problem employee. And it takes meticulous documentation, and making sure all the I's are dotted and the T's are crossed. And throughout this process, it's quite likely that the problem employee will be working alongside you this entire time, and by outward appearances, it would seem like there were no consequences for whatever it was the employee did.
I'm not denying that there are managers out there that prefer to avoid conflict, or choose to sweep things under the rug over having tough conversations and holding people accountable. But not all managers do that, and I think it's helpful to know that even if it is not apparent to you that a disciplinary action has occurred, that doesn't mean that your manager is not addressing the problem.
Aug 29, '17
People don't and wouldn't/shouldn't know that "nothing was done" or that something specific was done. Someone else's disciplinary process is none of their business. But in fairness, I assume that many times what they mean to say is that nothing changed, which is a different matter than whether or not they are allowed to know about measures being taken.
Your frustration is understandable - and so is the idea that people don't particularly enjoy working with troublesome co-workers.
At one point in my career I was aware of a situation which involved hands-down the scariest behavioral and patient care issues I've ever witnessed. Reported and/or corroborated by all co-workers. It went on for years. I assumed things were being done and knew that the handling of such was a private matter. The situation continued. For years.
So, if staff had complained that "nothing was done" - - they would've been incorrect, but only technically-speaking. Nothing effective was done to stop the situation. It eventually "ended" (sort of) but not on a timeline that anyone in their right mind would consider appropriate.
Last edit by JKL33 on Aug 29, '17
Sep 4, '17
Not to mention that sometimes what one person complains about to a manager or supervisor it turns out to be all smoke and no fire. I can't count on one hand how many complaints I've received about nurses and CNAs that were really attempts by one staff member to sabotage another staff member. In cases like that, I will listen intently, but there should be no expectation that it will go any further with anything...other than monitoring that person more closely for more attempts to sabotage their co-workers. (Usually these people are unwilling to write anything down about said complaints - they just want complain to their supervisor and then tell all of their coworkers about said discussion.)
But I've also seen the process that you're referring to, and it can be an agonizingly slow process. Staff just do not understand that even when someone is purposefully messing up their job and everyone else, you still have to give them every chance to correct their mistakes. And even then, if they've been there for a very long time, the process of termination can take a long time. It takes a lot of write-ups and close monitoring (which usually unveils even more troubling evidence for their termination) to be able to legally terminate someone.
Last edit by caffeinatednurse on Sep 4, '17