Quote from jlsRN
"Condecending" is just how I view being communicated to in this manner. It's grating to my nerves. I'm there for the patients, not for trite and artificial compliments from management.
While I can see/ read your frustration, I am left wondering what you want management to say or do differently so that you feel that their communications are genuine. (Obviously, this can be hard to do in written form - and in fact, am feeling frustrated with my attempts here...) Are you frustrated w/ that words (phrases) they tend to use, or do you feel that their actions don't back up their words? After all, trite phrases become trite phrases because they were meaningful and pertinent, but have become overused. :trout:So, perhaps your manager just needs to find a thesaurus and further work on "effective communication".
W/out the context that you have - from working in that facility on a daily basis - the phrase "thanks for caring" seems like a good thing. I guess I just haven't seen that particular phrase used in a "blow it out your ear" context, or even really as canned response. (I have been blown off before - just not in that way...) Or, are you relating this as a part of a sequence of events that show a pattern of disregard for your input with little demeaning pats on the head thrown in for good measure. (I know the whole Rah, Team! thing gets real old, real fast...)
(Or perhaps I have once again let my "Mary Sunshine" perspective respond to your post, and your manager does have a pat list of a few pithy reponses that she uses to end e-mails, memos and other forms of communications...)
Either way, I'm sorry you are feeling disrespected and that your input was undervalued. We as a profession have enough to juggle w/out being undermined by stickers, pats on the head and canned reponses!