Which is better-PENTAX or Olympus??

  1. We are trialing olympus and pentex---the latest scopes--- we are building a new unit and about to replace all of our scopes, We currently use pentex--have needed alot of repairs--are Olympus any better?? One of our doctors really liked the olympus variable stiffness scope.. Does anyone else have any comments about them and do they break easily??? We are worried about REPAIR and also SERVICE.. We are located in central NY..Thank You!!
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  2. 20 Comments

  3. by   EndoRN
    I've never used Pentax, so can't compare the two.
    And as for Olympus' service.....well, you may want to scroll down to my post regarding their "service" quite a while back.
    Our docs thought the variable stiffness scopes were the greatest thing when they came out. But they've kind of lost favor w/them. We mainly only use the ped. scopes on older/frailer people. We avoid them w/most adults, however.
    Good luck! Not sure what to advise you on this one.......

    Amy
  4. by   guntbr1
    Quote from Jbahoffman
    We are trialing olympus and pentex---the latest scopes--- we are building a new unit and about to replace all of our scopes, We currently use pentex--have needed alot of repairs--are Olympus any better?? One of our doctors really liked the olympus variable stiffness scope.. Does anyone else have any comments about them and do they break easily??? We are worried about REPAIR and also SERVICE.. We are located in central NY..Thank You!!
    we really like these scopes where I work. They make getting to cecums a lot easier and it less difficult for women that has had pelvic surgeries. I think this is a great buy. You cannot use a 10 bicap cautery with these scopes.
  5. by   Jbahoffman
    Quote from guntbr1
    we really like these scopes where I work. They make getting to cecums a lot easier and it less difficult for women that has had pelvic surgeries. I think this is a great buy. You cannot use a 10 bicap cautery with these scopes.
    You do not mention what kind of scopes you use??????
    Thank you!
    Judy
  6. by   guntbr1
    Quote from Jbahoffman
    You do not mention what kind of scopes you use??????
    Thank you!
    Judy
    we use pcf160al, which are colonoscopes.
  7. by   guntbr1
    sorry about that. we use all olympus scopes.
  8. by   endviewer
    hi

    my unit just signed up to a 4 year lease agreement with olympus
    it has good advantages such as:
    if scopes a damaged they replace them with new ones
    after 4 years we can return them to olympus and get all new ones.
  9. by   guntbr1
    [QUOTE=endviewer]hi

    my unit just signed up to a 4 year lease agreement with olympus
    it has good advantages such as:
    if scopes a damaged they replace them with new ones
    after 4 years we can return them to olympus and get all new ones.[/QUOTE ]


    sounds great.
  10. by   jaquar
    we too use pentax and have alot of repairs. for a switchover to olympus would be too expensive, but i'd love to know if your hospital does that.

    we also have problems with poor rep service. Do you have the Endopro computer system?
  11. by   endviewer
    we use Scribes http://www.hass.com.au/products/Scribes.html
    to report procedures

    we actually have both pentax and olympus scopes however
    the expense of change over was nothing to the expense of maintaining the pentax scopes as we found in a number of cases
    we had paid out 4 times the cost of buying a new scope over a 8 year life of the scope. plus while pentax try to undercut in price for there scopes
    they charge more for there accessories eg there water bottles cost twice as much as olympus charges.


    also another incentive was the scope technology had improved in 4 years.
  12. by   Katro
    We have been a Pentax facility for eight years, both in a purchase and a lease relationship. 14 years ago when I joined the GI team in our hospital based unit we were an Olympus facility. When it came time to replace our aging equipment we decided to investigate our options due to poor (actually zero) customer service on the part of our local Olympus sales rep and the repair center. No response to phone calls and no loaner scopes available was no longer tolerable as this was impacting our case volume as well as MD/staff satisfaction. In the process of trialing different products our Olympus rep opted to participate in a half hearted manner, assuming that we would never find the capital to switch. Pentax came with a financially creative customer first attitude and they got our business-to the tune of well over a half million dollars! I have never experienced anything other than superior customer service/support and product quality from Pentax. Our local rep is the BEST and I have a good working relationship with many of the VP's due to their "open door" philosophy. I've never had a moment's regret and I would make the same choice again.
  13. by   shele001
    Our hospital has had Pentax scopes now for over 8 years. We have leased scopes so every 2 years we get new ones. Our repairs have been minimal---mainly scope biting or getting caught in the Steris. Big step to remember...make sure you dry leak test the scope before placing in water. That little repair can be caught before it becomes something larger and more expensive. When one of the scopes goes down, it is a 1-2 day turn around to get a loaner. Our rep is always available and if he isn't there is someone at Pentax that will step up and help with what is needed. If you aren't getting a repsonse from your rep, call the main office. I know the situation will be corrected. Pentax has always been customer service oriented. If you need any help with this, I will be happy to help you with it.
  14. by   teicherl
    Hello-
    Let me introduce myself. I was a former technician for Pentax for 4 years. I am now a Sales Representative with Pentax. As a respected employee, I have never heard such complaints regarding Pentax having more repairs than Olympus. It is virtually impossible to compare the two scope manufacturers when some facilities try to "save money" by using third party repair companies to repair their equipment. Also, do not forget that staff turnover could result in more repairs.

    I have many Pentax customers that have scopes in their lab for as much as 13 years. I have been told by physicians and nurse managers they would never give up the durability and quality when it came time to purchase new equipment.

    I welcome the offer of anyone who has any questions regarding the scopes, computer management, and our unbeatable customer service standards. Thanks a lot for reading!

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