[RNinfamily]

Hi! All

I was wondering if anyone has heard of GAB Robins North America INC. They have a listing for a Telephonic Case Manager in the local paper.

There website lead me to MedInsights.

If anyone has worked for them or know anything about them please share.

Thanks in advance...

[MamaKitty13214]

I worked as a telephonic & field case manager for a regional case management company for about 5 years. They contracted with insurance carriers such as GAB Robins which insures employers and individuals for workers comp & disability. I've worked some files for GAB Robins for field case management. The offices I worked for were in NJ & NY.

Several big insurers have started hiring in-house telephonic case managers over the years and have them covering red-flag claims in several states. Depending on how they have the position structured and what territory you would be expected telephonically, you many need to apply for out-of-state licensure in the area you would be covering.

I currently work as a hospital case manager and have really come to despise insurance companies because of the restrictions and denials they place on "reasonable & necessary" medical care. It gets very complicated. I could never bring myself to work at one of those places, but that's just me. It's like working for the enemy while still trying to be the good guy. The clients you work with tend to be very wary of "the insurance company", so it takes a great deal of diplomacy to convince them that your role is actually to be proactive for THEM and not the insurance company.

Just saw your message today and I see you posted in October, so I don't know if this is helpful.

[MamaKitty13214]

Oooops -- I was looking at your join date (Oct 2007) --

[RNinfamily]

Thanks for replying MamaKitty13214

I am a big patient advocate so maybe an insurance company is not the right place for me.

Although, I am sure that I want to do case management.

We will see....

Thanks again

[MamaKitty13214]

You are welcome, RNinfamily. Some insurance companies are better than others to work at, I suppose. I have worked as a field case manager for Workers Comp/No Fault cases with RN case managers at insurance companies who were really good to work with and very proactive on the patient's (in insurance world: claimant) behalf. Others not so much and with them getting anything at all for your patient is a major challenge, but that's what we're there for.

You might want to look around for case manager jobs for regional and national case management companies like Genex or Concentra to get some experience. They generally have field positions and working for a company like that, you end up with cases from different insurance companies and payors, so you can get a better sense of what's out there.

It is interesting work and there is high demand. If you like the work, pursuing the CCM credential is also worthwhile at some point.

Good luck to you!