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Verbal orders vs Telephone orders



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  #31  
Old May 27, 2007, 12:39 AM
Registered User
Join Date: Mar 2007
Re: Verbal orders vs Telephone orders

Originally Posted by TrudyRN View Post
The heat and ice, transfer from LTC to ER unless absolutely dire emergency, even a bandaid, for God's sake - all are by MD order where I work in America. Maybe different in UK. Not all hospitals here have on-call docs in-house, certainly nursing homes neve do. Even in hospitals that have on-calls docs in-house, they are not likely to come see the patient unless it is a serious situation. They just give phone orders.

Wow - a bandaid? omg. We can decrease the frequency of wound care- that is a nursing decision for us. ( docs always seem to like daily when it really doesn't require that)

We have a wound care best practices team that will order ABI's and do things like change dressing orders- then fax the doc for confirmation of our changes. Putting a dry sterile dressing on any wound is something any nurse can intiate. Vitals, frequency of nursing visits, things like this our considered nursing decision.

Sounds like we have way more nursing decisions- granted we aren't sue happy america though.

I work in the home so half the time the patient comes home with a new RX in a bottle from their dr's appt and we will fax the order to the dr or get the pharmacy to send us a photocopy of the order. I never take verbal orders - if the doctor is in the home ( rare - seen it a couple of times while I was there)- he can write it out. Telephone orders- all the time- along with faxed orders.

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  #32  
Old Feb 09, 2008, 10:57 PM
Registered User
Join Date: Feb 2006
Re: Verbal orders vs Telephone orders

No verbal orders are to be written at my facility. Telephone orders are acceptable, since the physician is not present on the floor during the night.

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  #33  
Old Feb 10, 2008, 12:09 AM
nici1978 (Female)
Registered User
Join Date: Dec 2007
Re: Verbal orders vs Telephone orders

unless there is a code going on no verbal orders from the doctor
has been that way since years, also the telephone orders were always read back

nici

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  #34  
Old May 28, 2008, 08:11 AM
Kthale81 (Female)
Registered User
Join Date: May 2008
Re: Verbal orders vs Telephone orders

When taking a verbal order or telephone order, it should have RB (Read Back) after the nurses signature. Most physicians that come to the unit will write orders, even though the nurse was informed verbally. Although there is a physcian that expects everything done for him, such as take verbal orders, write a progress note and call in RX) A nurse rounds with the physician, usually the charge nurse. At the facility I was working about a month ago, had standing order sheet for physicians. If the patient needed something (nausea, sleep) the nurse would just get the standing order book and initiate the order. Standing order would be SO doc/nurse sign the order. Also if a pysician writes an order such as mild ss log insulin, we pull the order sheet and select as ordered, then that was a WO doc/nurse to sign the order. Every facility is so different, even units in same hospital can be a little different.

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  #35  
Old May 28, 2008, 08:19 AM
Kthale81 (Female)
Registered User
Join Date: May 2008
Re: Verbal orders vs Telephone orders

Originally Posted by Rnandsoccermom View Post
The hospital I work at is 100% computerized, no paper. We have been doing this as well, difficult to ascertain verbal vs. T.O. since all SPOKEN orders are verbal orders. We have a prompt on the screen that the order was read back to the MD, and a prompt to differentiate verbal or T.O. I always put verbal, that's what it was, a spoken order.
Oh how wonderful to not have overwhelming sheets of papers. I get stressed b/c of all the paper, it is scattered everywhere so nurses can't find their stuff where is was left at the spot to do patient care.

I missed the computer when I went back to paper world b/c of my illness.

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  #36  
Old Jun 04, 2008, 09:10 PM
pink dolphin (Female)
Registered User
Join Date: May 2006
Re: Verbal orders vs Telephone orders

Originally Posted by kittagirl View Post
Maybe this is a situation where the difference between the UK and the US can be seen. (I’ll admit that I’m assuming that you’re US based)

‘What if the doc is not present but you need an urgent order, such as pain or fever Rx or even a laxative or something for sleep or itching?’

On an acute site you get the on-call doc to prescribe it. There is a medical doc on call 24hr on site to deal with situations such as this. In nursing homes etc, most in my area are trying to bring in ‘care bundles’ otherwise they would call the patients GP on call who are obliged to either visit or refer on usually to A/E (ER). Neither the nurse nor doctor would have any protection as regards a verbal order in this area

Or what if the patient needs an ice pack or heating pad for comfort?
Why would I need Dr to prescribe that? That would be a nursing decision.

AS for a transfer from a nursing home to an ER, again that would be a nursing decision.

But I do feel I really have to comment on your ‘hope for the best’, how can that be considered best practice? If the doctor is being paid to give his/ her opinion make a decision why aren’t they there?

AS for doctors secretaries I never have and never will do a doctor’s documentation for them. Not my job. Nor do we have unit secretaries, the most we have is a clerk that would only work office hours and is there to stock/ order nursing stationery, answer phones, make out-patient appointments and file nursing documents.

It is drummed in to us from the day we start nursing school that if it is not written down it is legal/ never happened. It is drummed in to us again by our unions that they can not and will not protect us, if we give a medication that was not prescribed.
I have witnessed a nurse lose their licence over this, yes they were possibly doing what was best for that patient, yes it was witnessed by another nurse, and yes the doc did come up to the ward the following day to prescribe the med, however in the mean time there had been an audit of the patient notes, this was picked up and as I said the nurse lost their job and licence.
This was a experienced nurse, no harm came to the patient, every one had the best intentions, but they did something illegal. That was the stand of the hospital and their union.
So for the convenience of one doctor, thousands of pounds in training cost lost and the a good nurse gone



I am a newer nurse just licensed last August. I'm not sure I understand what is meant by losing your license over a med that wasn't prescribed. Is this to say that if the physician gives me a telephone order for a medication and doesn't sign the order until the next day or so, then it is technically not legal? Or is this on a different track altogether?

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  #37  
Old Jun 25, 2008, 09:38 PM
JaredCNA (Male)
Registered User
Join Date: Jan 2007
Re: Verbal orders vs Telephone orders

Our nurses still write out verbal orders. They have to put V.O. (nurse's name and credentials)/ (doctor giving order)/ VORB (nurse's name and credentials.) Example: VO John Doe, RN/ Dr Smith/ VORB John Doe RN.

The addition of VORB is just to indicate the verbal order is read back to the physician. It is the same with telephone orders, except it is TO instead of VO.

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  #38  
Old Jun 30, 2008, 09:44 PM
Registered User
Join Date: May 2007
Re: Verbal orders vs Telephone orders

Originally Posted by pink dolphin View Post
I am a newer nurse just licensed last August. I'm not sure I understand what is meant by losing your license over a med that wasn't prescribed. Is this to say that if the physician gives me a telephone order for a medication and doesn't sign the order until the next day or so, then it is technically not legal? Or is this on a different track altogether?
I'm a new nurse (just licensed this month) and wondering about that too.

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  #39  
Old Jun 30, 2008, 10:02 PM
Bumashes (Female)
Registered User
Join Date: Mar 2006
Re: Verbal orders vs Telephone orders

Ours has us write either VORB or TORB (Verbal Order Read Back or Telephone Order Read Back). Then we put the doctor's name slash our name, like this : TORB Dr. Martin / Jane Doe, RN. We take the order verbally or on the telephone, write it down, and then we read it back to them for added clarity and safety.

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  #40  
Old Jul 19, 2008, 02:45 AM
Registered User
Join Date: Jun 2008
Re: Verbal orders vs Telephone orders

Heh, there are quite a few times that I would like the doc to let me write his orders. At least I can read my handwritting.

I feel like telling the doc, here this is a typewritter start typing or here is a tape recorder.

Anybody know how to get the docs handwritting to be legible?

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Verbal orders vs Telephone orders

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