Re: untrue allegations
I understand your frustration. Seems to me your manager needs a backbone. (((HUGS)))
Once, I was in charge on my old unit. We had just gotten out of report and I heard a woman say, Can I ask who is in charge, please? I turned around with a smile on my face and said, I am how can I help you? SHE WENT OFF ON ME! Called me a stupid "B_tch" Lazy Fat a--, told me I had no business calling myself a nurse. Here was me

Turns out, she had put her grandfather's call light 45 minutes earlier (before I was even at work) and nobody had gone in to put grandpa on the bed pan. He had since been incont of BM. I was physically threatened at one point when she said "I am gonna come over this counter and beat the &*^% out of you" (sounds like duck and truck, lol) Anyway, I never said ONE word to her. I turned around called security to come to the floor to deal with her. Then I grabbed the closest aide and had her come with me to clean him up. This particular aide as it turns out was the one ignoring the call light. Ofcourse, all these doctors who are so big and bad when dealing with nurses put their heads down in the charts and pretended like they didn't hear the crazy lady at the nurse's station.

Luckily I reported the incident to my manager the next day. One might think this was the end of the story, right? WRONG!
About 2 weeks letter, my manager got a note from the higher ups with a copy of a letter from the crazy lady. It said that
I would not answer her grandfather's call light and that when she complained about it, I started cussing her out and in retaliation for the complaint, security was called to remover her from the floor.

Then, to top it all off, she complimented the aide BY NAME who was in reality the one walking by the blinking light for 45 minutes. Luckily, my NM knew what kind of nurse I am and did one of these

She sent a letter with her documentation from the night I reported it and I never heard another word.