[BBFRN]

you think it's bad now...wait til you have to start making all those 'excellent' calls to your patients a few days after they are discharged home. That's another Studer Group brain child.

Health care just continues to get dumber and dumber. Try making the docs do these things, and see how that would pan out.

[Emmanuel Goldstein]

Originally Posted by Baptized_By_Fire

you think it's bad now...wait til you have to start making all those 'excellent' calls to your patients a few days after they are discharged home. That's another Studer Group brain child.

Yup, been there, done that. It didn't last, however. The nurses pretty much revolted--- expected to make follow-up calls on every patient they discharged (even those who had died) with no allowance made to accommodate this re: their workload. Uh uh.

So they contracted it out to a some survey company. They called me after my daughter had emergency surgery to repair a completely ruptured patellar tendon. Asked me about the room and food and whatnot. Then asked if I was happy with my decision for her to have surgery and in hindsight, given my experiences in the hospital, would I still have consented. My answer was that considering it wasn't exactly an elective surgery and she wouldn't have been able to walk again without it, yeah I suppose it made me "happy"

[marie-francoise]

I had to attend an AIDET in-service at a prestigious magnet hospital that I found absolutely nauseating.

Had to watch an awful infomercial-like video of an audience nodding their heads like puppets while a snake-oil-salesman-like consultant took 20 minutes to tell them a story showing that patients want to be confident their providers are credentialed and know what they're doing. Give me a break!

TOTALLY turned me off as a nursing student. If this is the way nursing is heading, count me out of clinical nursing.

[jrwest]

Originally Posted by Baptized_By_Fire

Health care just continues to get dumber and dumber. Try making the docs do these things, and see how that would pan out.

considering that half the time it is the docs who are p***ing off the patients, and then we are left in the aftermath of" is there anything I can do to make your stay more pleasant?" i think this customer service thing is getting way out of hand. it is making me seriously consider another profession. if i have to act like a waitress, i might as well be one- make almost the same amount of money, and not have to worry about getting sued for a medical error cause i had to go fluff someone's pillow and lick their feet.

[SICU Queen]

Pottied?? POTTIED? They actually USE that word??

I think I want to throw up now. I am so freakin' disgusted with the crapola that we've got to put up with...

[Emmanuel Goldstein]

Originally Posted by SICU Queen

Pottied?? POTTIED? They actually USE that word??

I think I want to throw up now. I am so freakin' disgusted with the crapola that we've got to put up with...

Breathe Grasshopper...

The neuro unit I worked as a traveler did the "excellent" scripting and hourly rounding for the 3 Ps --- pain, position and *yes* potty. The NM actually said all that with a straight face...

[SICU Queen]

Originally Posted by Emmanuel Goldstein

Breathe Grasshopper...

[Emmanuel Goldstein]

Originally Posted by SICU Queen

LOL

Is it just me, or do you find yourself reading some of the posts here describing crap like this and just wanting to *smack* someone?

[SICU Queen]

Yeah, I get pretty frustrated when I read some of the scenarios on here. It makes me sad too, because nurses as a whole are a goodhearted people and we are taken advantage of in the name of $$ on a regular basis.

[chocokitten]

Originally Posted by jlsRN

I thought magnet hospitals were supposed to be places where nurses WANTED to work? This sounds like working at Safeway...

DITTO TO THAT! I didn't go to school for 5 years to be forced to read "Welcome to X may I take your order?"