[SmilingBluEyes]

I think mattsmom is onto something, also. I am willing to help!

[mattsmom81]

I'm gagging over the 'customer service' flurry too....the scripting, etc....it is indeed nauseating, 3rd shift guy. But the management team thrives on patient satisfaction these days...

Let's try to figure a way to use it to our advantage...

Anyone seen our research nurses? Susy K was into that...but haven't seen her for awhile....anyone know where she's hanging out? I'll check the hot political threads...

I will also visit their nursing thread and get their response.

I'd love to hear of studies already done regarding this topic (if any) , then we could swamp administration with them...LOL...I know there are studies linking #'s of RNs to better outcomes but I think we need more definitive proof of the satisfaction link if we are to prove our point.

I guess we could contact master's programs and suggest studies like this be done...any more ideas guys and gals???

[Tweety]

hmmm.....nursing satisfaction equals patient satisfaction. Would love to hear some research studies on that!

Maybe that's why our hospital has this "team member as a customer" idea.

[VickyRN]

Good idea... treat EVERYONE (especially the "team member" nurses) WITH RESPECT!!! Now that's "customer service" I can live with! It all goes back to the Golden Rule (makes good business sense). For a laugh, see my post:
http://allnurses.com/forums/showthre...0&pagenumber=3