[RNHopeful2009]

Originally Posted by morte

with caller ID and voice mail, i can see where this may rise to a HIPAA violation......i presume you are at least expected to talk to the patient, and not leave a message? and using a "blind" # ie one that doesnt show up on caller ID?

Our switchboard number shows up on caller ID. And I truly do understand the importance of a yearly checkups, I just hate that it has come to the point where the only reason anyone cares that these patients have not had a physical is because of money. I'm going to go in with a more open mind today and offer suggestions to make it seem less "slimey". What about calling patients we have not seen at all in the past year instead of including those who come in on a regular basis for acute care or DM monitoring etc? That sounds slightly more reasonable to me. Thanks for all the replies! They have helped me see this in a different light. I still don't like it, but I can cope a little better if I can offer alternative suggestions.

[Hopefull2009]

I don't think it's a HIPAA violation, but I do believe it's a high-pressure "sales" tactic on a practice that's obviously scrambling for money.

I think a letter is appropriate and allow the patient to call the practice.

If they don't get the phone call, then they know the patient has moved on.