Originally Posted by Angie O'Plasty, RN
What are the qualities that a good leader on a nursing unit should have?
Ability to listen, and, as Suzette Haden Elgin quotes psychologist George A Miller:
"In order to understand what another person is saying, you must assume that it is true, and try to imagine what it could be true of."
This comes from
http://www.adrr.com/aa/new.htm
and is part of an excerpt of her "Language in Emergency Medicine: A Verbal Self-Defense Handbook". Elgin is a Ph.D. Ozark linguist who has written a series of books on "The Gentle Art of Verbal Self-Defense". Highly recommended.