We remind patients filling out AD and DPOA paperwork that selecting their DPOA is a huge decision because it really, really needs to be someone who they feel they can trust to honor their wishes. They need to know that their DPOA could overrule their Advance Directive in an emotional moment.
Grief, sorrow & fear can blur the thinking of even the strongest family member in an emotional situation or moment of panic. I was taught how our careful wording can really make a difference sometimes.
Remember to say to the family things like "What would your MOM (etc) HAVE WANTED us to do?"
Rather than asking the family "What/How much do YOU want us to do?"
Asking
what the patient would have wanted takes the burden off the family. Once their family or DPOA can say the words like "mom would want to be let go" or "mom wouldn't want to live like this" then the medical team can let them know that they will respect their mom's wishes, etc. without it ever sounding like that family member said to stop the code, etc.
Sometimes we can say and do all the right things and nothing helps but I tell myself not to be too judgmental... End-of-life issues are so raw with emotion. We can't really blame anyone for clouded thinking, we just do the best job we can for our patient and help the family through one of the worst scenarios they'll ever encounter.



