That the words administrator or administration take on a whold meaning other than your were taught. They definitely don't work with the rest of the healthcare staff like we were taught in school.

How dare those textbooks set us up like that. It just plain isn't fair.
I have learned that most people can't be taken for their word either. They really don't mean what they say when they tell you to call them. If you make a couple attempts to call them, they will ream you out and tell you to leave them alone.
I'm thso confused.