A patient called our office asking to refill a medication that I had never heard of. I questionied the patient about her med request and asked her to get the empty bottle so she could call her pharmacy, but she insisted that calling the pharmacy would do no good because the bottle said "no refills." I asked her to spell the name of the med. Med labels contain so much info, it is hard for folks to read everything listed, but she was finally able to spell the name of the med. I explained that the med was for a condition that one of her other doctors is treating and asked her to call the other doctor, but she said she did not know which doctor prescribed it. Again I referred her to the bottle label but she said the doctor's name was not there. I told her the doctor's name is on the label somewhere and she says "Oh, here it is, but I can't pronounce her name." I asked her to spell it to me, and I wrote down each letter as she read it. It only took a few letters for me to realize this was not her doctor's name, but I let her continue and I kept on writing the letters as she read them. This is what I had written:
DR M-U-S-T A-U-T-H-O-R-I-Z-E
The following members say Thank You:
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