[Rigby]

I work in a hospital-based call center with about 15 RN's and 6 clerical people. Our nurse manager's job has been changed and today we were told that from now on we answer to the "Operations Manager" - who is not a nurse and as far as we know, doesn't even had a degree. She will be doing our evaluations.
Isn't there something wrong with this? Isn't there some sort of guideline that recommends nurses be supervised by a nurse.?

[hipab4hands]

Originally Posted by Rigby

I work in a hospital-based call center with about 15 RN's and 6 clerical people. Our nurse manager's job has been changed and today we were told that from now on we answer to the "Operations Manager" - who is not a nurse and as far as we know, doesn't even had a degree. She will be doing our evaluations.
Isn't there something wrong with this? Isn't there some sort of guideline that recommends nurses be supervised by a nurse.?

Absolutely, a non registered nurse can not supervise or evaluate a registered nurse. This is a plain violation of the Nurse Practice Act.

You need to inform management that they will be in violation, if they insist on a non registered nurse supervising/evaluating you. If they do not provide a RN supervisor to you, then report your facility to your state nursing board.

[daubney]

Interested to know what the concences was. Have worked in telephone triage for years and am concerned with recent developments too.

[savedbutterfly]

Nurse practice act states that you need at least an RM to supervise you.

[wincha]

Really you have to have a RN supervise you? I worked for years in telephone triage and my boss was not a nurse. Later a few years ago they did hire a nurse to supervise us. She did not make clinical decisions she relied on her senior nurses for this.