Hi there, I'm not sure what it's like in the US, but I work in a General Practice (I assume that's the same as a family Physicans office) in Australia.
I love my job. It can be hard and frustrating and yes we are all very underpaid (money is not why I work!) and some of us are undervalued, but I am lucky to work with a group of Doc's who see me as an equal and we have great support from our reception staff.
I think that if you love your job, you'll stick at it and maybe thenurses you spoke to need to move on. They are probably burnout as you said.
As far as your paper goes you have to tell it like it was. Rather than smelling roses you can style your paper around the fact that these nurses are burnout and that unless there are changes this is not an area that you would be interesting in working in
Hope this helped a little