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Jan 17, 2008, 10:12 PM
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Re: Hostile Family Members!
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Originally Posted by Nascar nurse
OK, so why do you ask? There's got to be a good story to this! Do tell.
we had a new admission the night before so i went down to meet the patient and give her her AM meds. Well around 11 am while i was with another patient, i observed two family members walk in her room, not even 2 minutes later the patient son walks up to the nurses station and starts screaming and cussing at the whole nursing staff because he did not like the room his mother was in. He was so loud and aggressive that he was scarring all the other residents and their family members. i felt bad because some of the other patients family members were actually getting on the elevator to leave the floor because the were scared. We do not have security and i thought we should of called the police because of the way he was threatning the staff. The DON actually came out of her office and tried to calm the family member down and they went to speak in private so i didnt call the police on him.
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Jan 18, 2008, 02:43 AM
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Experienced RN
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Re: Hostile Family Members!
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Had a family member for an ICU patient that hung out in the room all the time. Eventually, he got bored with that, so he'd hang out at the nurse's station. I was amazed how many nurses let him get away with THAT. They'd be having conversations about another patient, and there would be Cecil, hanging on every word. I banned him from the nurse's station but let him hang out in his wife's room. The night nurse did the same thing, and thanked me for having the nerve to stand up to him. I came back to work the next day, and after 24 hours of hanging out in his wife's room, with brief trips out to his truck now and then to replenish the supply of Jack Daniels in his coffee mug, he decided that "Mom is suffering too much. It's time to pull the plug."
Actually, it had been time to pull the plug weeks ago, but he elected NOT to, and now there wasn't really anything we could withdraw that would result in her immediate demise, which is what he seemed to want. The resident and I explained that to him. He stomped off the unit, off to his truck, and we all assumed he was filling up his coffee mug again. Instead, he came back with a 9mm and said, as he brandished it, "THIS will solve Mom's problems."
He was arrested at 1200, and was back in the hospital visiting by 6:00. Although, supposedly his 9mm had been taken away from him. Later, the police searched his truck and found several handguns, three rifles and 2 shotguns.
Makes you fell real safe at work!
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Jan 18, 2008, 09:28 AM
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Re: Hostile Family Members!
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I am in the midst of dealing with a hostile family member myself. I have a pt who has a trach. Now mind you I work in ltc, so i also have 23 other residents I am responsible for. this particular pt gets most of my attention and time. The daughter comes in at all hours of the night and day. The only nurse she verbally abuses is me. She also says horrible things about me to my staff. My d.o.n is aware of this and told me the other day "{be nice to her and be her friend". <snip> I will not. I dont care about her, my priority is with her mother. I politely told the husband of the pt, that his wife is not my only pt, and that she gets alot of my time and attention. He has no problem with my nursing care, in fact he is pleased with my skills. The daughter is another story. She will come on the floor, and hunt me down, and procede to berate me and scream at me in front of other residents, visitors, and my staff. Suposedly the co I work for, has a harrassment free policy for the employees, but they are not holding up to it. There is a family meeting today so that should be interesting..... The daughter accuses me of not doing her mom'[s trach care, even though I have witnesses (my cna's) that go in the room with me to be a witness. In a 8 hour shift, I am in that womans room at least 10 times. My other residents only see me once or twice a shift.... I am so stressed out because of this.
Wendy
LPN
Last edited by nightmare : Jan 18, 2008 at 12:48 PM.
Reason: infraction of TOS
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Jan 18, 2008, 03:28 PM
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Re: Hostile Family Members!
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When I was a CNA in LTC 20 years ago, a female resident died. The nurse called the son but learned he was on a cruise. The 17 year old grandson answered the phone & a loud party was heard in the background. The grandson wouldn't tell the nurse how to contact his dad & he rushed over to the nursing home with a drunk friend. They were observed rummaging through grandma's jewelry in her room & were asked to leave. They left & showed up a few minutes later with handguns....fortunately, our nurse had the forsight to call the police who greeted these little thugs at the front door.
Our facility filed weapons charges & theft against the kids & I was delivered a subpoena to testify. When the subpoena was withdrawn, I later learned the charges were dropped because "daddy" was good friends with our Representative in the US Senate. Just your typical story of the rich kid getting away with bad behavior.
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Jan 18, 2008, 04:08 PM
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Re: Hostile Family Members!
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Originally Posted by tatgirl
I am in the midst of dealing with a hostile family member myself. I have a pt who has a trach. Now mind you I work in ltc, so i also have 23 other residents I am responsible for. this particular pt gets most of my attention and time. The daughter comes in at all hours of the night and day. The only nurse she verbally abuses is me. She also says horrible things about me to my staff. My d.o.n is aware of this and told me the other day "{be nice to her and be her friend". <snip> I will not. I dont care about her, my priority is with her mother. I politely told the husband of the pt, that his wife is not my only pt, and that she gets alot of my time and attention. He has no problem with my nursing care, in fact he is pleased with my skills. The daughter is another story. She will come on the floor, and hunt me down, and procede to berate me and scream at me in front of other residents, visitors, and my staff. Suposedly the co I work for, has a harrassment free policy for the employees, but they are not holding up to it. There is a family meeting today so that should be interesting..... The daughter accuses me of not doing her mom'[s trach care, even though I have witnesses (my cna's) that go in the room with me to be a witness. In a 8 hour shift, I am in that womans room at least 10 times. My other residents only see me once or twice a shift.... I am so stressed out because of this.
Wendy
LPN
I ALSO WORK IN LONG TERM CARE AND CAN SOMETIMES HAVE UP TO 30 PATIENTS ON DAY SHIFT, I HAVE COME ACROSS FAMILY MEMBERS AND RESIDENTS THAT ARE VERY VERBALLY ABUSIVE TOWARDS THE NURSING STAFF AND IT IS VERY FRUSTRATING AT TIMES SO I KNOW EXACTLY WHERE YOU ARE COMING FROM
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Jan 18, 2008, 04:53 PM
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Senior Member
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Re: Hostile Family Members!
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I called the cops on a woman who was threatening me and had two huge dogs with her. I was going from my car to the front door of my home health client at night and she started to verbally abuse me. I told her I was on my way to work and if she did not get allow me to get to the door of the house I was approaching, I would call the police. She kept on, and I called the police on my cell phone. By the time they arrived, she had been told off by the man of the house of my client. She was their neighbor. When the police left, they told me that she was a little off and would be leaving soon for good.
When I worked in LTC a man whose mom had just passed on threatened to come back with a shotgun. He was told by the DON that he was no longer welcome on the premises and that all nurses would be warned to call the police should he return. Luckily, he didn't return. We kept a lookout all night long for him.
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