My 2 cents is this.
1. Improve EMS as a whole.
EMS should be seperated from fire departments, and funded as well as fire departments. Care should be taken not become like fire departments where it super physically-competive/old-boy networking. The reason I think they should be seperated is because many fire departments use it as "punishment area," where new firefighters or people out of favor go. People passionate about EMS should work EMS, people passionate about fire fighting should work fire. There is no reason they should have to do both, they're wildly different jobs and mindsets.
Personnel should be trained as extensively as RNs, and treated and paid (!!!) as professionals. Physical standards should be meet but not as stringently as fire, it is more important for someone to be a competent EMS care provider and know their protocols. All areas of the country, even rural, should be staffed with paid paramedics 24/7.
911 should be held to a very high standard as well. There should be no communication breakdown at anytime, and there should be backup protocols in case primary and secondary communication systems fail.
Extensive emergency disaster drills should be done often, and coordination between all EMS, fire, police, and hospital should be hammered out before. This should be a federal mandate, and a city and state would face heavy penalties if they cannot provide proof that this is not done. I think the events of Katrina has shown that many areas do not have this done.
2. EMTALA needs to be amended. People should be able to seek emergency care even if they cannot pay for that, but there is a limit when people who are non-emergent are impeding the care of the emergent patients.
Triage protocols need to be examined. A physician/NP/PA should be in triage to determine whether or not the person should be in the ER, urgent care, or given a referral to a free clinic for care.
That would mean all hospitals should have on-site an 24 hour urgent care, and staff a free outpatient clinic. Radical idea, but I think if someone sat down and figured out how much they are losing with uninsured patients using the ER as primary care and the liabilty they have from not effectively treating emergent patients, it may actually be cheaper.
But who knows, I may just be talking out of my behind.