Originally Posted by daverika
In our ICU...24/7 (cots, recliners and all). Minimal restrictions. And they are with us a lot longer than they are in the ED. That might be why they actually come across as human beings instead of jokes.
So, if my family member is in your ICU, I can visit, along with 10 other family members all at the same time, bring my baby nieces and let them jump on the patient's bed and chew on every piece of equipment in sight, sneak in cookies for my family member who is NPO even though I've been told 8 times not to, ask for meal trays for all of my family members and scream at you when you tell me no, silence the monitors or IV pumps when they start beeping, pace the hallways and nosily peer into other patient's rooms then get upset and scream at you some more when you ask me not to, have my other five family members call you for updates every 15 minutes so you can't get any work done, start screaming that my loved one is dying every time he hiccups and then stand in your way throwing a fit while you're trying to squeeze your way into the room just to do your job- and you won't get mad??? You'll let me do all of this and not complain about it one bit, or go home and vent about how drained you feel from dealing with your patient's family (your ONE or TWO patients, not 5, or 6, or 7, or 8...)??? Come on now, really???
SOMEONE has to provide decent nursing care to these patients and their millions of family members after they have been treated so RUDELY by all of us ER nurses... I mean what are we thinking? Wanting to concentrate on saving lives and dealing with TRUE emergencies rather than dealing with all of the non-emergent patients and schmoozing their family members?!? Oh, yes, we must truly have our priorities messed up....
Because you know, it's never the truly sick patients or their family members who are demanding or causing problems, it's always the non-emergent patients that should not be in the ER in the first place, the ones who abuse the EMS system by calling an ambulance for a hangnail, and then abuse it even more by being demanding, and taking nursing attention away from those who truly need it.
I have no problem with catering to the family members of patients who are truly sick- I know that they're going through a tough time, and if I can make it better for them, I will, and 99.9% of the time, the families of those who are truly sick are really appreciative of what we do for them. BUT, what you don't see in the ICU (because they get sent home), is all the patients who are abusing our ER's, sucking the life out of ER nurses, crowding our waiting rooms, taxing a system that's already bursting at the seams, verbally and physically abusing our staff, making unreasonable demands...
So what I'm not understanding is why anyone, especially another NURSE, would chastise us and call us uncaring and unprofessional for finding the need to VENT about this!
Isn't this, of all places, the most appropriate place for such venting???