Our administration demands we give lunchboxes to all pt's and their families waiting in the lobby if they have been there for 3 or more hours. We have had at least three appy pt's have to have their surgeries delayed because of administrations brilliant ass kissing techniques!
I don't think this situation will ever get better without administration behind us to show support for the nurses. As long as they cater to them they'll continue to think they have every right in the world to behave as they do.
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