When I worked in corrections I had a resident who complained of back pain. That inmate was a "known manipulator". I called my boss and told her that the officers were calling me on the phone every 15 minutes demanding that I send this resident to the ER. My boss told me "absolutely not" I told the officers that my boss said to just bring him here to the infirmary and the doctor would see him the next day.

The officers said No, they were not going to bring him to the infirmary because he needed to go straight to the ER.

I told them OK, I will call my boss and let her know that the officers are refusing her direct order to bring him to the infirmary. After thinking it over for 15 minutes, the officers brought him to the infirmary. They continued to call me every 30 minutes that night.They were extremely hostile to me and were still demanding that I send him to the ER. Of course, when our prison doctor (who knows this inmate well arrived the next day), the inmate suddenly had a "miraculous recovery" had no back pain and went right back to his regular cell.