Have anyone ever been denied admission to a program and appealed?

Have anyone ever been denied acceptance into a program and appealed? My friend applied to a university, has a gpa of 3.65 program gpa, an advanced degree, additional pre-reqs and was denied. Here are the quick facts, she emailed the nursing admin co-ordinator who is in charge of compiling the applications several days before the deadline inquiring whether her transcripts were received/paperwork- she emailed her sevral times a few days after she turned in her packet.

This is the only method of contact as you cannot see the person or call them. My friend emailed this person multiple times and never received an answer. The school also sent my friend an email that her file was complete 3mths after the deadline. They claimed that they also sent a follow up one several hours later stating that it was an error. The thing is at this university, you can not talk to anyone face to face or talk to anyone on the phone. youhave to mail everything or drop in a box or email.

I told her to continue to push the issue because they should have answered her email to let her know that this one paper was missing and that they are not following their own appeal process which speaks to school error and extenuating circumstances.

Bottom line, she got an appeals denial-with no reason given. She has asked them to explain the reason and is trying to get someone to explain to her what the reason is. The transcript was not a college transcript. There is more to the story re counselor retalitation etc but i don't want to go into all of that. It has been very hard for her to get anyone to respond to her at all.

Can you guys give my friend any advice or have any of you been in the same situation? So far, there is a spirit of cover up, it's been hard for her to get any responses, the college is not admitting any wrong doing or responsibility for not answering the emails.