One family member of a pt took up 20 minutes - 20 minutes! - of my time the other day. I had to hear all of her frustrations, and I did come to understand and felt badly for her, but this came after I'd already explained everything to 2 other relatives - one at a time because they arrived separately.
The first relative in person was very nice. The second one came out swinging. She told me right up front that she was an RN and was thinking about getting a lawyer and on and on. I resented her but also understood where she was coming from.
Believe me, I covered my butt that shift, as I always do with every pt, but I notified 2 different doctors of the family's concerns this time.
Reminded me of how I had treated nurses when my loved one was ill. That is, dumping on nurses because I felt the whole situation was so wrong.