I've always thought I've been a compassionate and patient listener. Many people tell me that all the time, especially my friends. Lately, I've been feeling so drained by dealing with family. I've been working a lot of evenings and I've found that there are a lot of visitors who I have to talk with and socialize with and if they are unhappy I have to try to fix it. If they have questions I have to stop and explain until they understand. If they are rude and sometimes even down right nasty, I have to be nice and compassionate. Customer service and patient satisfaction is a big deal on our unit. I'm so tired of it. I just want to interact with my patient, do the best job I can. I want to give an adequate explanation but if they don't understand or if they have complaints or whatever I don't want to take more than 10 minutes on this. I don't have 10 minutes. I have other patients who's physiological stability is my priority. The family is not my patient. How do you deal with this? I'm wondering if you have to deal with this in the ER? I know you get a lot of other craziness, but is there this great expectation of bending over backwards for everyone and being a doormat? I feel like I give so much of myself to patients I don't have anymore energy for the family and I don't like being the one to blame when things don't work out for the family.