Re: you CANNOT eat me!
A good one from over 20 years of customer service work: "Thank you for letting me know!" Smile, then walk away. It works, every time. Most of the time what people want is to get a rise out of you. Don't give them that satisfaction.
As long as you establish your willingness to work, to learn, and to show firmness of character and good judgment in the decisions that you make, then the good nurses will see this and gravitate to you. They will be willing to share their knowledge and teach you the best of what they know. Excellence gravitates toward excellence, believe it or not.
One of the best customer service people that I ever knew had a
Q-Tip framed and hung on her cubicle's wall. I asked her what it meant one day, and she said that it reminded her to "
Quit
Taking
It
Personally."
I have a Q-Tip hung on my wall to remind me of this each day.
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