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Taking admission orders over the phone.



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No. 10
from Roy Fokker
Old Jun 14, 2008, 01:05 PM

Default Re: Taking admission orders over the phone.
Originally Posted by JBudd View Post
If the patient is being admitted by the hospitalist (or residents with them), they are there writing them themselves.

On the not very often case when they are getting admitted by a private doc or service, letting them call the orders in to me speeds things up a lot, rather than waiting for the doc to be able to come in. It is usually just basic dx, diet, meds and AM labs. The doc then comes in after office hours or in the morning (I work nights). I don't really mind, because I want the patient to be able to move as soon as possible. Our docs just ask another nurse or the charge if I am busy in a room, any of us will take orders for a coworker if we are at the desk.

Our hospital policy won't let the ER docs write the admit orders, there used to be a lot of problems that disappeared with the new policy.
Same here.

Our admitting docs are really nice though.

cheers,
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No. 11
from samantha11
Old Jun 15, 2008, 02:02 AM

Default Re: Taking admission orders over the phone.
In our ER the MDs give the admitting docs the disposition and hand the phone over to which ever RN is close by. We have sleeping docs who drop the phone, we have the whispering docs that don't want to wake their spouse and the docs that call our ER MD "that idiot" and vent. Talk about fun, fun, fun!
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No. 12
from sharksgal
Old Jun 15, 2008, 02:57 AM

Default Re: Taking admission orders over the phone.
When the ED doc hands me the phone I very politely say, "Dr____, please hold while I get the nurse." and promptly transfer the call to the floor. (I just need to make sure I know which floor :])
Works about 99% of the time.
Bonus is that the floor now knows they're getting a patient and what has been ordered.
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No. 13
Old Jun 15, 2008, 08:54 AM

Default Re: Taking admission orders over the phone.
Originally Posted by sharksgal View Post
When the ED doc hands me the phone I very politely say, "Dr____, please hold while I get the nurse." and promptly transfer the call to the floor. (I just need to make sure I know which floor :])
Works about 99% of the time.
Bonus is that the floor now knows they're getting a patient and what has been ordered.
AWESOME IDEA!!!!!!!!!
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No. 14
Old Jun 22, 2008, 11:59 PM

Default Re: Taking admission orders over the phone.
Originally Posted by TraumaNurseRN View Post
AWESOME IDEA!!!!!!!!!

Yeah, if you're the ER nurse. Not so awesome for the floor nurse. It's nice to know you're getting a pt, and a little info about them...like their NAME, for example....before the doc is on the phone trying to give admit orders. Geez.
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No. 15
from ER06
Old Jun 23, 2008, 02:14 AM

Default Re: Taking admission orders over the phone.
Yeah, that sounds about right. I currently work in two different ERs, both have computer systems but only one computer system has the ability to enter the orders 'online'. The other still uses paper orders. I worked at a level 2 and they could care less what you were in the middle of doing, the world stops turning when a Doc calls for orders. and if you don't get to the phone in time, they will hang up. And then if you have issues/problems with your pt that the ED Doc won't address it since he has already 'transferred' care over to the admitting Doc, then you are just screwed until admitting Doc takes his sweet time calling back. Glad I don't work there anymore. The one Er that I work in now with the "computer entry" orders currently has a list of "offenders', Docs who call in to give verbal orders instead of using their hospital issue palm pilot to enter orders from home or wherever. if they are on campus, they are required to enter the orders themselves. but they manage to find ways to give verbal orders because I swear the other day I had just seen one of the family med docs and he was calling me on his cell phone with orders, it just slows the whole process down.
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No. 16
from MassED
Old Jun 23, 2008, 06:51 PM

Default Re: Taking admission orders over the phone.
Originally Posted by YippiNurse View Post
I just recently started working in a trauma 2 ED and often ED docs give me thier phone so admitting docs can give me the admission orders. I have to stop everything I'm doing (I'm usually in the middle of doing 3 things at the same time) to take these orders. Meanwhile the docs/residents are at the desk talking or already on the computer. Is this normal at other EDs? Aren't the docs that have seen the patients in better position to enter these orders including medications & labs, not to mention they enter orders all the time? How does it work in your ED? Just a little frustrated!
done that many times - hated every minute of it. That hospital where I worked didn't have hospitalists - now where I work, we just wait forever for the "list" to be checked off by the next hospitalists. There are so many I don't know who is where or in what order. I don't know what you mean by: "Aren't the docs that have seen the patients in better position to enter these orders including medications & labs, not to mention they enter orders all the time?"
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No. 17
from MassED
Old Jun 23, 2008, 06:54 PM

Default Re: Taking admission orders over the phone.
Originally Posted by bill4745 View Post
We take verbal orders. We have tried to change it but they won't give in. We used the policy that verbal orders are only for emergencies; is admitting a stable with pneumonia an emergency? I don't think so.
Our way of fighting back is to take a long time to find blank order sheets, and to not have a list of patient's meds - this frutrates the heck out of the admitting docs.
well if you're in the middle of something (or three) and your ER doc hands you the phone for orders (usually not on a patient of yours even), you DO take a moment to grab an order sheet. And you don't have time to find a chart with a person's meds, because you're trying to write it quickly and move on and put that nitropaste on your own patient. It's incredibly intrusive for the nurse and rude by the admitting doc who could just come on in and take his or her time to write the orders. They ought to come in also to review all labs just in case they need to add on anything anyway, since most ER docs only give enough info to get a patient admitted. Just my thoughts.
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No. 18
from MassED
Old Jun 23, 2008, 07:00 PM

Default Re: Taking admission orders over the phone.
Originally Posted by samantha11 View Post
In our ER the MDs give the admitting docs the disposition and hand the phone over to which ever RN is close by. We have sleeping docs who drop the phone, we have the whispering docs that don't want to wake their spouse and the docs that call our ER MD "that idiot" and vent. Talk about fun, fun, fun!
or the admitting GI doc who's in the bathroom ON THE TOILET giving orders and you hear all sorts of sounds....
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No. 19
from MassED
Old Jun 23, 2008, 07:01 PM

Default Re: Taking admission orders over the phone.
Originally Posted by sharksgal View Post
When the ED doc hands me the phone I very politely say, "Dr____, please hold while I get the nurse." and promptly transfer the call to the floor. (I just need to make sure I know which floor :])
Works about 99% of the time.
Bonus is that the floor now knows they're getting a patient and what has been ordered.
how can you do that if the patient is in the ER, before they've gotten to the floor? Don't you have to have admitting orders to get to the floor? I've never heard of a floor nurse taking orders on a patient not yet there....
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