Last year, I was a patient briefly in an ER other than my own. I noted some things that really bothered me about the place, so I'll pass them along. SO EASY to FIX!!
Every employee should wear a readable name tage. Those I met either wore none, or one out of my range to see (dangling from a hip pocket) or those fancy little flip over ones, with just writing on the back.
Everyone who enters the patients' rooms should introduce himself. NONE of those I met did this. I had to guess at their professions. (except for the X-ray tech, since he had his machine with him). It takes only ONE MOMENT to say "Hi, my name is...I'll be your nurse today/tonight." or "Hi, I'm Dr. ........" SIMPLE! Then the patient knows that you aren't the plumber in to fix the sink, and happen to enjoy discussing medicine!
To promote unity among your employees, you might try this: (I've seen it used and it works)...Give people pens and paper and a few minutes at a meeting to write out their positive comments (anonymously or not) about one another. Have then submit all comments to the leader of the meeting, who then has them separated into piles for each person. He/she then reads the comments aloud to the group. It promotes a positive outlook and validates peoples' feelings of worth. Everyone benefits from being complimented and respected.
Be sure to pass the papers on to the person who is being complimented.
Good luck in your new position!!