Oh what they've done now! - page 2

Apparently our powers that be have decided on a new and improved way to increase ED patient satisfaction. Meeting after meeting, meetings about the meetings and they give us "Scripting".:barf01: HA!... Read More

  1. by   FireStarterRN
    Heaven help us.
  2. by   NYCRN16
    Thank god they haven't done this at my facility, but I wouldn't be suprised if it came up later :angryfire

    This thread reminded me of what we were laughing about last night at work..Someone left a stack of AMA forms on the desk, and I suggested that these forms be handed out in triage on arrival
  3. by   teeituptom
    Quote from littleRNthatcould
    Apparently our powers that be have decided on a new and improved way to increase ED patient satisfaction. Meeting after meeting, meetings about the meetings and they give us "Scripting". HA! But wait, it gets better. We also have new surveys in which we are expected to "script" and hand out to patients as they enter triage (and return to the lobby for up to a 5 hour wait) or upon entering the exam room.

    Maybe it's a lack of sleep, but this is quite possibly the stupidest idea I have ever heard of. This whole survey promotion is not about increasing patient (or staff) satisfaction, but rather increasing patient satisfaction SCORES on a meaningless piece of paper. And in my sometimes irrational opinion, I have to think that someone at the height of rage for being made to wait an extended period of time to be seen and treated, is going to be less kind with that survey in their hands than someone who has had a chance to step away from the situation and see that perhaps there were extenuating circumstances delaying their care?

    I want to scream!!!
    We've asked for different triage protocols to keep wait times down
    We've asked for an increase in staff during peak hours
    We've asked for help getting patient's admitted to keep down our over flow status
    We've asked for longer orientation times for our new nurses

    And what do we get???
    Scripting and Homecoming decorations through-out the department!
    I'm telling you, some days the job as the Walmart greeter looks pretty swell
    actually "Scripting helps"
  4. by   Toquay
    Not much will ever increase patient satisfaction in a busy ER. However, a fine mist spray of ativan every time someone comes through the doors would be a start. It could do wonders for employee satisfaction as well.

    Toq
  5. by   33-weeker
    LOL...Yeah...Haldol atomizer....:trout:
  6. by   caroladybelle
    Quote from Toquay
    Not much will ever increase patient satisfaction in a busy ER. However, a fine mist spray of ativan every time someone comes through the doors would be a start. It could do wonders for employee satisfaction as well.

    Toq
    Not to mention stocking lortab in a convenient dispensing machine in the waaiting room.
  7. by   edprincess
    Ya know, I did mention aerosolized Ativan to my boss a few mos ago. I thought it was a good idea. Obviously I wasn't the only one who thought of that. And I wanted Ativan in blow darts for the fiesty drugs so we don't get hurt. She laughted! Well, I tried.
  8. by   teeituptom
    I love blow guns, with darts.
  9. by   nurse502x
    We actually have timers at one of the ER's I work at. WOW. It is insane. Has anyone else seen this. You actually have to hit the buttons in the room every half hour or else..dundundun..The light turns from green to red. Admin states if you don't hit them you'll be in big trouble. :angryfire
  10. by   loricatus
    Quote from nurse502x
    Admin states if you don't hit them you'll be in big trouble. :angryfire
    Freudian slip????? But, it certainly would it be tempting
  11. by   HyperRNRachel
    This is all a bunch of crap! We are basically suppose to follow a script in or ER which consist of selling yourself to the patient, tellling them how long you have been a nurse, tell them all the great qualities of your co-workers, ask them if they need blankets or drinks while they wait and the list goes on and on. All of these things before the patient ever sees a MD. And when the "gallop" survery sites patients think we lack a sense of "urgency" management can't figure out why? Let see, I just spent 10 minutes of doing nothing but talking about myself!

    The whole "gallop" survey is a joke, because we are to "de-gallop" any and all patients that we think may not score our ER a perfect 4. Our lamea** director even had buttons made that say "ask me about 4"!

    Does management have open bar at the narcotics cabinet? Cause someone is stoned out of their ever lovin minds!
  12. by   Hellllllo Nurse
    When I worked at an HCA hell-hole (med surg) they told us to say that "I have the time" BS. I'm happy to say I never said it. I did, however, say kiss my @$% to the hospital.
  13. by   Toquay
    Big toruble for not hitting a timer? OMG what a bunch of crap. This makes me think of lab rats that run a maze and get a reward for ringing the bell. We all know, there are patients that require ALOT more care than others and one person cannot be in two places at once. I can see it now... "Mr. Patient I need to hold compressions so I can go hit the lights in my room, hold that breath please." I truly wish that management would stop with the dog and pony show and come back to reality. The hospitals money would be better spent on more staff than paying the kooks that come up with this garbage.

    Toq

close